I'm sure I read it in one of these threads as I was trying to resolve my Audio 8 problems. The bad part is that I don't remember where or if it was another misguided person or an official NI rep. I also was told this on the phone (once again I didn't take notes). Suffice it to say, if NI doesn't step up to the plate and take care of those of us that were with them from the beginning, I will make sure that my experiences are communicated to every DJ I can find. Considering the fact that I am in tight with several international DJs, this will not be a little ripple in the pond. It is in their best interest to do this. It's not like they are the biggest name out there. They need to be doing whatever it takes to get TS in as many hands as possible, as quickly as possible, and keeping the current owners happy and singing their praises. I love my Traktor v2, but my TS experience has been riddled with problems. From not receiving install discs, to the crackling problem that NI tech support couldn't resolve (but I did), and now this. This was not a smooth rollout and they need to recognize this. Giving out a few upgrades to keep the current customers happy isn't a big deal. It's not like this product has been on the shelf for 5 years and they would have to give away millions of upgrades. I'm talking basic customer service and marketing here. Regardless if I misunderstood what was told to me...This is common business practice. Companies do it all of the time. How do you think Windows got to the point they are at now? While everyone else was charging for upgrades, they gave their's away for free. They took those costs and added it to the price that the new users were paying. They even ignored the piracy issues to make sure as many people as possible had their product on their computer. Well, That's my side of the story. Sorry about the length.