HOW DO I CONTACT NI SUPPORT??

Hi all,
I have been searching and digging around trying to find a solution to the Mac OS, "Komplete Kontrol slow loading" problem.
Would really like to get to the bottom of it, but after months, I have not been able to.
The support section of the NI website has you run around in circles.
I also know I am not the only Mac user with this issue, so I am not sure what to do next???

Regards,
Matt

 

Hi Matt,
Thank you for pointing this out.
You can actually contact support directly in our own community here: https://support.native-instruments.com/hc/en-us/community/topics
One of our agents will get in touch with you and you can hopefully have this sorted quickly.

 

From what I remember, the "going around in circles" issue with getting to the support ticket page is caused by insufficient data in your profile or account. Try to fill all the info in your account. Then it should go smoothly.

 

Ah yes this was a bug a while back but I believe it was fixed and you should be able to go through regardless.
I'll test it out just in case but thank you for pointing this out!

 

Thanks Matt,
I have had a reply from Chris @ NI. However, unfortunately, it has not been the hopeful solution I was looking for.
I am completely stumped and have rebuilt the database as suggested.
Regards,
Matt

 

none of this helps. I need to contact someone asap, not on your atricles on the, they do not help.
horribly frustrating, in particular when your studio is out of commission because you can't reach someone.
I need to talk to someone asap.....720 771 2846 ed mazur

Horrible !

 

Not gonna happen at weekend!

 

Hey Ed,
We offer technical support on our website and so depending on your issue you will be able to find a point of contact: https://support.native-instruments.com/hc/en-us/articles/360001775458-How-to-Get-Support-at-NI
I have to admit I'm not sure complaining to our team and on here that our support is awful before even describing your issue (and on a Sunday) is the best strategy if you are after quick and friendly assistance

 

We are all on our own with these people. There is never any real support. It’s a joke.

 

Hey Reneh!
You're not alone - our team is available and we're also on the forum if you need any information regarding support.
Is there anything I can help you with ?
Matt

 

Okay, let’s start with this...while in external mode how can one record a set (as in record cross fades from ch1 to ch2)? Is this possible? Up until now, I’ve only been able to record one channel at a time.

 

Hey Reneh!
If you have a technical issue or a "How to" topic, please create a thread in the right category. If you want to ask this to our specialist over email, you can use the following form: https://support.native-instruments.com/hc/en-us/articles/360003345438
Thank you

 

That’s what I thought. The link leads right back to the same website I’ve been to a million times. “Let’s get started!” Thanks for the help, Matt. LOL

 

It's pretty straight forward - if you have a technical issue, you can use that form to send us a request. We're getting hundreds of requests through the forms so I can definitely confirm it works. If you need tutorial or ask HOW TO questions, please create a thread in this forum in the right category.
Thank you