1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE
NOTICE:

Our Traktor Pro Public Beta is available again in our new online community. Join us if you want to try new features.

MORE INFO

How do I send my nicrash log ?

Discussion in 'TRAKTOR PRO / TRAKTOR SCRATCH PRO' started by gere34, Aug 3, 2012.

  1. gere34

    gere34 New Member

    Messages:
    13
    These are the only accepted file formats in the NI technical support form.
    How must we do to submit a crashlog to NI for debugging or translate ?

    Thanks

    (This is a general question. Do not ask me what is my problem.)
     
    gere34, Aug 3, 2012
    #1
  2. lethal_pizzle

    lethal_pizzle NI Product Owner

    Messages:
    10,599
    <<< go through the tech support link there. This is a user forum
     
    lethal_pizzle, Aug 4, 2012
    #2
  3. mastermc

    mastermc NI Product Owner

    Messages:
    3,170
    i think thats what he did already but he is saying the his file is not supported to attach.
     
    mastermc, Aug 4, 2012
    #3
  4. DJ Freshfluke

    DJ Freshfluke Traktor Mod

    Messages:
    26,792
    ouch. you're right. sub-optimal. ^^
    i'll forward this!
     
    DJ Freshfluke, Aug 4, 2012
    #4
  5. gere34

    gere34 New Member

    Messages:
    13
    Thank's!
     
    gere34, Aug 4, 2012
    #5
  6. lethal_pizzle

    lethal_pizzle NI Product Owner

    Messages:
    10,599
    Good point, sorry! Not sure what OS he's on but on OSX 10.7 I can cmd-click on the crashlog and select 'Compress', creating a .zip file.
     
    lethal_pizzle, Aug 4, 2012
    #6
  7. gere34

    gere34 New Member

    Messages:
    13
    Oooh, yes of course.
     
    gere34, Aug 5, 2012
    #7
  8. DJ Freshfluke

    DJ Freshfluke Traktor Mod

    Messages:
    26,792
    yeah, sure this works as a workaround, but since this*.nicrash is a proprietary file format and the file size is small anyways... i'd like to see this as a direct option in the form, too. i'll see what the support tells me.
     
    DJ Freshfluke, Aug 5, 2012
    #8
  9. gere34

    gere34 New Member

    Messages:
    13
    It is indeed strange. In addition, the software should allow us to send it directly.
     
    gere34, Aug 5, 2012
    #9