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How long does a license transfer usually take?

Discussion in 'General Chat' started by a_4d, Jan 20, 2019.

  1. a_4d

    a_4d New Member

    Messages:
    2
    Hi all,
    I purchased a 2nd hand S2 recently and the original owner has submitted a ticket to transfer the license, just wondering if anyone knows how long I can expect to wait? Do support monitor these forums? If so the request ID is 1747450
    Thanks
     
  2. Syntraxx

    Syntraxx NI Product Owner

    Messages:
    52
  3. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2,445
    Sorry about the wait, we usually try to answer everything within 48 hours but unfortunately aren't able to process anything over the weekend.
    You should have received an email now about your transfer ;)
     
    • Like Like x 2
  4. a_4d

    a_4d New Member

    Messages:
    2
    Thanks for the update Matt, I'm up and running now :thumbsup:
     
    • Like Like x 1
  5. Amir Delvarani

    Amir Delvarani New Member

    Messages:
    2
    Hi matt, i just bought 2nd hand Maschine mk3 recently and the owner said that he requested for license transfer id 3 days ago, said that he tried 3 times send the request again after first time, but we still didn't receive any email from N.I. team, if you need any information further please feel free to contact me and let me know.
    i would be grateful for any help that you could provide.
    Cheers!
     
  6. Lab Rat

    Lab Rat NI Product Owner

    Messages:
    360
    It sometimes could take 2 or 3 business days. Keep in mind they are closed on weekends.
     
    • Like Like x 1
  7. Amir Delvarani

    Amir Delvarani New Member

    Messages:
    2
    Alright, so we gotta wait for it, thanks for your kind reply.