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How long does it take before NI technical support responds ?

Discussion in 'TRAKTOR PRO / TRAKTOR SCRATCH PRO' started by divine dj, Nov 19, 2008.

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  1. divine dj

    divine dj Forum Member

    Messages:
    49
    I made already 3 tickets concerning traktor pro

    First ticket was made 1.5 week ago

    Still no response or what so ever

    Is this normal ?
     
    divine dj, Nov 19, 2008
    #1
  2. Dj Tomek

    Dj Tomek NI Product Owner

    Messages:
    258
    If i issue a ticket I get a reply the next day.
    But with the PRO now .... I think they are overloaded with tickets (if u see the posts on the forum).

    Maybe that's why.

    With T3 I always got a fast reply though.
     
    Dj Tomek, Nov 19, 2008
    #2
  3. djquartz

    djquartz NI Product Owner

    Messages:
    5,328
    @ Divine DJ

    What is your ticket number?
     
    djquartz, Nov 19, 2008
    #3
  4. divine dj

    divine dj Forum Member

    Messages:
    49
    Ticket#2008111110006312


    But they've responded today.

    They didn't provide any sollution btw

    But at least I've got an answer :|
     
    divine dj, Nov 19, 2008
    #4
  5. fudduf

    fudduf Forum Member

    Messages:
    66
    yes.
     
    fudduf, Nov 20, 2008
    #5
  6. AndresM

    AndresM New Member

    Messages:
    11
    Everyone wants to upgrade to pro, so they are really overfilled with request from users.

    Thats why they take so long.

    As a tip, when u are requesting the serial for pro, remeber to fill out all the fields and never forget the proof of purchase.
     
    AndresM, Nov 26, 2008
    #6
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