How to get in touch with customer support?

I recently purchased an S49 keyboard with Komplete 12.
I'd like to return those products and upgrade to the S61 with Komplete Collectors Edition.
Order #7015621

I have two tickets sent in to support from over a week ago - No Reply
TIcket #1739392
Ticket #1743728

I've called customer support for two days straight throughout their hours of operation - No Reply, only an automated message.

Can someone please tell me if NI has a support team that's reachable?
Is there someone that can please help me reach them, any support agents here?.
Thanks..

 

I'm in the same boat! I'm trying to figure out if they've gone out of business or something.

 

Winston, I just got in touch with support on the phone, two calls in a row. I'd try them now. Just got my order settled and worked out.. Once I got them on the phone they were very helpful, like super helpful, saved me over $300 on my order by showing me how to order upgrades. Try them again..

 

In the same boat, I've opened tickets that have just sat with no reply. I don't have a support number to call though.

 

Thanks Peter!

 

Hi Guys,
We apologize if you are still waiting to hear from our team about your support requests. It's true that we experiencing a large number of incoming tickets at the moment and trying to answer to everyone as quick as possible.
The phone is usually a good way to get one of our agents to help you on the spot but feel free to share your ticket number on here. I'll try to speed that up for you

 

My ticket was solved in one day - thank you NI, Maik.

 

We always try to respond as quick as possible but different department, different workload