Hey everyone, If you have a support related question and require technical assistance, please keep in mind this is not an official tech support forum. Native Instruments support is available directly on our website here: https://support.native-instruments.com/hc/en-us Our support section is designed to help you find answers to your questions and resolve any issues as quickly as possible. Install and Uninstall / Tech Support For all topics regarding the installation of our product / Native Access, choose Install & Uninstall. Here you will be able to find solutions quickly or get in touch with our support team by using our new interactive Solution Wizard - here. DJ and Music Production / Tech Support For questions about the usage of our products, choose either DJ or Music Production. Here you will also be able to find the help you need or get in touch directly with our support team by using the relevant Solution Wizards. Hardware Help / Repair Support Hardware help can also be found in the relevant interactive Solution Wizards for Hardware You will be able to start a case about a defective units or simply ask about possible repairs / spare parts.