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How to report a bug or request support / assistance

Discussion in 'MASCHINE Area' started by D-One, May 22, 2018.

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  1. D-One

    D-One Moderator Moderator

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    How to report a bug or request assistance with an issue. There are two ways:
    1. Using the official NI Support
    2. Opening a thread here in the public forum.
    3. For Registration/Activation specific issues there's a chat support available here: Account Support
    4. If you have purchased a 2nd hand MASCHINE product and the seller is unable or unwilling to provide the software serial, please contact support directly here.
    Official Maschine support articles - Link.
    Official Maschine support community (user posts require approval) - Link.
    To report any crash logs please use method #1.
    [​IMG]
    Forum help/bug threads rules:
    • Check if the bug is already reported here to avoid duplicates.
    • Be descriptive but also succinct when describing the issue.
    • Use a descriptive thread title, avoid titles like "help me".
    • Be polite, respect forum rules and apply general Internet Etiquette.
    • Use the guide templates below when opening a new thread.

    Help thread:
    Main question/issue description:
    Operating System:
    Maschine Version:
    Controller Model:
    Controller firmware version:
    Main question/issue description: How can I access more than 16 slices of a sample?
    Operating System: Mac OS High Sierra 10.13.4
    Maschine Version: 2.7.6
    Controller Model: Mk3
    Controller Firmware version: 1.3.9

    Bug report thread:
    Operating System:
    Maschine Version:
    Controller Model:
    Controller Firmware version:
    Bug description:
    List of exact steps to produce the bug:
    Observed Results:
    Expected Results:
    Reproducibility: (Does it happen consistently or occasionally?)
    Operating System: Mac OS High Sierra 10.13.4
    Maschine Version: 2.7.6
    Controller Model: Mk3
    Controller Firmware version: 1.3.9
    Bug description: Pressing the tap tempo button doesn't do anything while in keyboard mode.
    List of exact steps to produce the bug:
    1. Press the Keyboard button.
    2. Press the Tap Tempo button a few times to adjust the tempo.
    Observed Results: Nothing happens.
    Expected Results: The song's tempo to change.
    Reproducibility: Consistently
     
    Last edited: Mar 27, 2020
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