Hybrid Keys - Crashing

Can someone tell me why Hybrid Keys (2.0.2) is crashing on Cubase 11 (macOS 11.5.2). Every time I route a MIDI Channel, or add MIDI information directly to the track with Kontact > Hybrid Keys loaded, it completely crashes the DAW.

I've replicated this in new projects with any Hybrid Keys preset.

Seems other people are having the same issue - https://forums.steinberg.net/t/hybrid-keys-analog-dreams-and-ethernal-earth-crashes-my-daw/707527/7

Also, Is there anywhere to log technical support issues with Native? Doesn't seem to be anything available?

 

Update - After seeing another user having the same issue (this time in Reaper) I have now confirmed it happens in the standalone version of Kontakt as well. Any help would be awesome as I use these instruments all the time. https://www.native-instruments.com/...s-hybrid-keys-and-etereal-earth-crash.436851/

 

To submit a ticket, go here, click Get Kontakt Support and answer the questions, you add and submit a ticket from there.

https://support.native-instruments.com/hc/en-us/sections/360000092857

 

I've figured it out. While deleting a folder that the Native Instruments Support Team suggested (~/Library/Application Support/Native Instruments/) I realised that my custom output for Drum Libraries (see attached screenshot / PIV.cfg) was in the 'Default/Output Section Presets' folder, so I dragged it onto my desktop before deleting everything.

After going through the steps, Hybrid Keys worked! BUT... after re-loading the Drum Output Preset, Hybrid Keys started to crash again. I did some further testing and realised that other Native Instrument Libraries (such as Emotive Strings, Analog Dreams, etc.) would work fine with the custom output preset, but Ethereal and Hybrid Keys would always crash when using that output.

I still consider this to be a bug with Hybrid Keys and Ethereal Earth, and have requested it be added to a future update for the product.

 

Glad to hear the support team helped you sort it out Mitch! And thanks for the request. The update will be useful for other users as well.