I am upset about the lack of

involvement to the topic "Kore discontinuation" from NI.

two moderators who post one, maybe two relevant posts a day is not enough.

I'd like to see some responsible persons directly here in this very forum in order to discuss with us.

Take your time for your customers! Plan and announce a specific day and time when you have time and are willing to discuss with us directly, without moderators (nothing agsinst you, guys)
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would anyone else join the chat?

 

Real Integrity

I am upset about the lack of.....real and sincere integrity

 

I'd join the chat when the date is fitting in my time schedule

 

Short and easy... YES

 

@ Keir, thank you for your answer in the other thread: http://www.native-instruments.com/forum/showthread.php?t=141232

Would you please consider communicating a little bit more, trying to get more "transparent" of what you aware of? If we don't know what you aware of, we might try to make you aware of.

Sorry for the other thread any my PMs, to make you aware of.

Looking forward to any - hopefully positive - reaction to a chat at least.

 

Following the list of answers I posted in the main Kore Discontinuation thread a few hours ago, we're monitoring the feedback and we'll respond accordingly.

In the meantime, if you feel like you need to talk to someone, rather than opening a new thread each time, feel free to send me a PM.

 

as was said, Moderators can not be held responsible for neither NI's corporate decisions nor users decisions believing and trusting moderators and buying stuff from the company, so do you see a reason why, or things about we should discuss in private?

You might tell me private stories and affairs, no problem, you sure a nice guy, as I am, and you do your Job very well, moderating the community and moderating between customers and the developers.

I prefer discussing things that are of interest to Kore users in public, so that every more or less affected Kore user can make up his mind about what is said, how it is said, and what is not said.

However, if you have the chance to get in contact with people who ARE responsible, I'd like you to feel responsible for forwarding the wish for a direct chat of responsible people and Kore users, or provide ways of getting in contact directly with responsible people. You might send me a PM.

Thanks.

 

I think he just means that he's better able to deal with questions via PM because he can be aware of them faster than by scanning all forum posts.

 

I also think Keir means that he doesn't want to post too much on the public forums so NI can't be held accountable for those statements.

As some people mentioned, forum moderator EW reassured many of us that Kore was healthy and central to the NI roadmap. Now we see that is not the case even though he said it on the forums.

NI are being careful about what they say because they are already knee deep in customer disgust at the moment.
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Wait, make that neck deep. Many of us are not interested in ANY NI products going forward because this has shaken our faith so badly.

 

+1 But perhaps there is not much to say as its an open and shut case from NI perspective

 

Everyone is aware that EW is not an NI employee but a "super user" who is very knowledgeable about many NI products. They were his opinions at that time, not an official NI stance. Don't think its appropriate to single him out for expressing an opinion. At the end of the day, its the buyer who must take responsibility for the decision to buy!

 

He often presented himself as someone who knew what was happening with the company. It is appropriate to single him out because he chose to take that role on the forums of someone who is in contact with NI and to some degree, representing them. He was a forum moderator just like Thomas and Keir so I don't have any problem singling him out for making those false statements.

I am also sure that he was unaware of the larger roadmap, but regardless, NI allowed him to be a forum moderator and to disseminate what turned out to be false information.

People need to take responsibility for their actions, simple as that. No excuses.

 

the buyer shouldn't be expected to skim thru
user forums on every product they consider buying. they should be able to work with the product-maker's marketing. seeing as it IS actually required to stick one's nose into forums before buying products these days, I think the industry is rotten to the core because, at the end of the day, consumers CANNOT trust the businesses. the excuses of capitalists are many and fierce but they're still just attempts at redirecting the blame from the money-maker to the consumer. "buyer beware" has become offensively complicated and the computer industry is the worst offender.

 

no question. and if ever ew hears or reads about this all: ew, I like you, your support and your input, and appreciate the help you gave to me, to a lot of others, here, and elsewhere. And I so hope your and your family are well and I wish you the very best!

But again. Who am I supposed to believe, who am I supposed to ask, and listen to? The marketing? Or "super users" that know products inside out, moderators?

Which options do I have to research before purchase? Call the CEO and ask him? "I can't promise this, you will have to see, but currently Kore is going strong and is very well supported" business crap?

It's not ew, definately NOT! Its NOT the moderators, Keir, Thomas.
Its responsible people who don't show and really HAVE TO take responsibility for their very customers, who decide, whatever they think is best for the company, this is their job, but what they think is best for the company is not what's best for their customers, which is in no way best for the company.

How poor they handled this. As a registered user, no mail whatsoever. A rumor on a blog, moderators which calm down and from one day to the other, the shop cleared, a discontinued sticker on the product page, the forum structure destroyed (thanks mods for restoring it!) and that was it. This is so poor, really.

 

capitalism 101: "once you get the customer's money, forget about that customer and sell something to another." I'm not glad to see that this trend is NOT only in my capitalist-obsessed country... tho it wouldn't shock me if the trend started there.

 

Tabsel

Tabsel wrote:
How poor they handled this. As a registered user, no mail whatsoever. A rumor on a blog, moderators which calm down and from one day to the other, the shop cleared, a discontinued sticker on the product page, the forum structure destroyed (thanks mods for restoring it!) and that was it. This is so poor, really.

Don't know about EW but you hit this spot on. For me, it simply shows the arrogance and contempt of NI for their customers.

 

A forum moderator is a representative of the company. Bottom line for me. They were appointed moderator by NI and that makes them an official voice. They should have been trained not to make un-approved statements about the product line.

Again, I don't think EW purposely misled anyone. It's just another indication of how poorly run NI is.

 

Opening Up on All Sides

No - You've got it all wrong !

Keir wants us to send him a PM because we are opening up on so many flanks that it is overwhelming their resources and damaging their ramparts...

After all - a PM is a "Private Message" and we are posting in an open forum for all of the world to see...

Like in the Middle East,we are standing up in the streets and taking 'em on -making sure that our voices are heard this time....

The're not saying too much - but we are

 

dunno... there are a hand full of vocal customers here that are keeping constant activity on the forum re this topic. clearly not enough to warrant NI to change direction at all... which is why they do whatever they feel like within the limits of the law. I'm all for voicing objections, but I've zero illusion that objections are ever considered. we're talking about executive judgments on company direction. if you ever interact with such people at that level, you might find that opinions below them often are not only of disinterest, they're considered annoyances. I don't know if that's how it is at NI but the clear change in company direction has been evident since the "player" products came out. and what company ISN'T offering free me-too player products and DJ tools these days.

eh. my rant is pointless. it's too hot here and I can't be productive anyway so I'm watching the good will of NI customers burn down... sometimes making a useful or valid post ;-)

 

The executives won't care until they see the bottom line and that is where our voices and lack of future purchases will be heard loud and crystal clear.