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Resolved I caught a crash on the last beta. The report is attached.

Discussion in 'Archive' started by X-Tropic, Aug 19, 2020.

  1. X-Tropic

    X-Tropic NI Product Owner

    Messages:
    66
    Sorry if I created this topic in the wrong place.
    I have not found where to send bug reports.
     

    Attached Files:

    • Like Like x 1
  2. Sander @ NI

    Sander @ NI Guest

    Hi X-Tropic ,

    Could you explain maybe what you were doing in the SW before it crashes and did it crash on startup, close down, while playing tracks etc.

    Thank you.

    Best
    Sander
     
  3. X-Tropic

    X-Tropic NI Product Owner

    Messages:
    66
    Hi Sander,
    I just opened the settings window and in tab "Controller manager" wanted to add new keyboard shortcuts. External controllers were not connected to Traktor at this time.

    And by the way, before that I changed the resolution of my display to a higher one.
     
    Last edited: Aug 19, 2020
  4. Sander @ NI

    Sander @ NI Guest

    Can you send your Traktor Settings.tsi?

    Best
    Sander
     
  5. X-Tropic

    X-Tropic NI Product Owner

    Messages:
    66
     

    Attached Files:

  6. Robert Jean-Louis

    Robert Jean-Louis New Member

    Messages:
    3
    Traktor beta Crash. When updating image Data. Adding Image 200x200 in program Mp3tag. I go back to traktor beta 3.4.0.186 The Old image is still there. Try changing Image in traktor beta 3.4.0.186 shut down traktor. Crash comes up. This happened on 8-18-2020 and twice today 8-21-2020 Uploading files. This does not happen in the regular version..
     

    Attached Files:

  7. X-Tropic

    X-Tropic NI Product Owner

    Messages:
    66
    The crash just happened again, for the same reason described in the first message of this topic.
     

    Attached Files:

  8. Sander @ NI

    Sander @ NI Guest

    I checked your settings file and tried to reproduce it with the steps you described but was not able to but the crash report points to a crash in a audio engine nothing related to the Controller Manager.

    Best
    Sander
     
  9. Sander @ NI

    Sander @ NI Guest

    Where decks playing ?
     
  10. X-Tropic

    X-Tropic NI Product Owner

    Messages:
    66
    strangely, no deck was playing at that moment.
    I had the LEARN button pressed (in conroller manager), i wanted to assign a new hotkey, and at that moment a crash occurred.
     
  11. Sander @ NI

    Sander @ NI Guest

    Was the internal sound card of the Macbook? Which Macbook you have?
     
  12. X-Tropic

    X-Tropic NI Product Owner

    Messages:
    66
    Retina Early 2013. ME665.
    No, The first time the failure occurred when Z1 was connected, and now it happened with the connected S4 MK3
     
  13. Sander @ NI

    Sander @ NI Guest

    Ok i have a developer look at the crashlogs and see if he can find something. If you manage to reproduce it with exact steps that would be great...
     
    • Like Like x 1
  14. Sander @ NI

    Sander @ NI Guest

    We found a repro and a fix. It will be included in the next beta.

    Best
    Sander
     
    • Like Like x 2