Important information about this forum / Registration Support contacts

Hi all,

welcome to the new "Product installation and activation" forum. We have added this forum as a central place for all topics regarding the installation and activation process for Native Instruments products. While we can not provide detailed individual tech support within this forum, we will regularly monitor it in order to get valuable feedback and suggestions, and will also do our best to directly address any questions.

Please note that if you encounter any problems with your user account or with the product activation process, contacting our Registration Support team is the first and most important thing to do. In order to help you in the most effective way, we need to have a detailed overview about your technical setup. Therefore, please always follow this procedure:

Contacting Registration Support via the web form
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You can find the form for contacting the Registration Support on the following web site:

https://www.native-instruments.com/index.php?id=regsuppfrm_us

- Attach the Service Center Activation Request File (ARF) as a ZIP file to your request. This will enable us to complete the product activation for you.

These are the steps you need to follow to get the Activation Request File:

Service Center 2:

a) Go to the "Help" menu and click on the entry "Create Support File..."

b) Zip and send the file named "SupportFile.html" to our registration support.


Service Center 1.0.0.018 and higher:

a) Go to "Product Overview" (Main menu) and click the "Support File" button"

b) Zip and send the file named "ActivationRequestFile.html" to our registration support.


Earlier versions of Service Center:

a) Start the Service Center, cancel the "Checking Internet Connection" dialog and click "Next".

b) Go to "Offline Activation Assistant" and click the "Export" button"

c) Zip and send the file named "ActivationRequestFile.html" to our registration support.


Contacting the Registration Support via phone
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You can find the according phone numbers on the following website:

www.native-instruments.com/company/contact-ni/

If you are from the US, Canada or Mexico, please use our US support phone number, otherwise use the German number.

When you call us with a more complex problem, please send us the Activation Request File (see above) via our support form in advance, and tell us the support tracking number that you have received along with an automatic reply to your online request when you call. This helps in finding a quick solution.