1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE

Installing komplete

Discussion in 'Product Installation and Activation (Archive)' started by iamdave, Jan 7, 2014.

  1. iamdave

    iamdave Forum Member

    Messages:
    70
    Waiting 7 days for the NI to respond guess I'll try here.


    error:
    Just got komplete 9 but it's not registering:

    You have tried to activate an update, upgrade or crossgrade, but your User Account
    does not contain the full product license that this update, upgrade or crossgrade
    icense is based on. Possibly this full product license is assigned to another User
    Account that you may have created using a different e-mail address. Please contact the …

    Using Logic pro x on mac
     
    iamdave, Jan 7, 2014
    #1
  2. DarkStar

    DarkStar NI Product Owner

    Messages:
    2,089
    Sometimes it takes a while - send a reply to the acknowledgement e-mail.

    From what you have said, the Serial Number is for an upgrade etc and therefore Authorization needs to find the qualifying product in your NI Account.

    I have read of cases of upgrade etc Serial Numbers being issues mistakenly with full products. In those cases, after receiving suitable proof form the user, NI has recategorised the Serial Number to allow Authorization to complete.
     
    DarkStar, Jan 8, 2014
    #2
  3. iamdave

    iamdave Forum Member

    Messages:
    70
    Thanks for the reply. Did that also but still waiting.

    :confused:
     
    iamdave, Jan 9, 2014
    #3
  4. mclarensmps

    mclarensmps New Member

    Messages:
    15
    When I was having a problem, I opened a ticket and got no response for 5-6 days, so I opened a second ticket. They responded to the second one
     
    mclarensmps, Jan 9, 2014
    #4