1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE

Is it possible to activate Absynth 4 through Native Access?

Discussion in 'NATIVE ACCESS' started by Ranietz, 26/9/20.

Page 2 of 2
  1. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    Absynth 4 should activate in Native Access. It wasn't part of the list of products which can be activated exclusively through Service Center. Please reach out to us using the form here so we can have a closer look: https://support.native-instruments.com/hc/en-us/categories/360000053677-Install-Uninstall
     
    Matt @ NI, 29/9/20
    #21
    • Informative Informative x 1
  2. Ranietz

    Ranietz NI Product Owner

    Messages:
    44
    I opened a support ticket last night. I'm just waiting for NI to get back to me.
     
    Ranietz, 29/9/20
    #22
  3. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    Please send me your request number via PM and I'll speed things up for you :thumbsup:
     
    Matt @ NI, 29/9/20
    #23
    • Like Like x 1
  4. Ranietz

    Ranietz NI Product Owner

    Messages:
    44
    PM sent. If PM means starting a new conversation.
     
    Ranietz, 29/9/20
    #24
    • Like Like x 1
  5. Ranietz

    Ranietz NI Product Owner

    Messages:
    44
    Update: After talking to NI support it turns out that Absynth 4 is one of the products that no longer can be activated.
    I've been compensated so it's all good. Thanks for the help and suggestions everyone.
     
    Ranietz, 29/9/20
    #25
  6. dickie001x

    dickie001x NI Product Owner

    Messages:
    83
    No problem. That’s concerning though..Ab4 isn’t on that list. What else might be missing?
     
    dickie001x, 29/9/20
    #26
  7. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    It seems there is an issue with some very old 32bit application and Native Access itself. We are investigating if other instruments would be impacted but so far it seems to be the same scenario as B4-II and Pro-53. The activation mechanism is still valid but Native Access does not see it. We'll be updating the article today with our findings.
     
    Matt @ NI, 29/9/20
    #27
    • Informative Informative x 1
  8. Ranietz

    Ranietz NI Product Owner

    Messages:
    44
    Just to add some more information: Absynth 4 doesn't behave exactly the same as Pro-53 and B4-II in Native Access. I tried to install all 3 of them and they all appeared as "Full Version" in Native Access and none of them would activate (they would only run in DEMO mode).
    The difference is that Absynth 4 would have my Komplete 5 serial number but Pro-53 and B4-II (which also belong to Komplete 5) would have some serial number I didn't recognize.
     
    Ranietz, 29/9/20
    #28
    • Like Like x 1
Page 2 of 2