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K9U Crossgrade shipped with wrong usb cable. Can't install??

Discussion in 'Product Installation and Activation (Archive)' started by cmarolt, Dec 24, 2013.

  1. cmarolt

    cmarolt NI Product Owner

    Messages:
    19
    I received my K9U crossgrade today. But, It shipped with a single usb cable. Not the recommended "Y" cable. I tried installing on my Mac Pro with no success. I attempted every usb port with and without the assistance of a powered hub. I removed every other device (with the exception of the mouse/keyboard) from the computer.

    Will NI send out a new cable? What should I do?

    Thanks,

    Curtis
     
    cmarolt, Dec 24, 2013
    #1
  2. midimine

    midimine New Member

    Messages:
    3
    midimine, Dec 25, 2013
    #2
  3. cmarolt

    cmarolt NI Product Owner

    Messages:
    19
    midimine,

    Thanks for the reply. I did contact support on Tuesday and I am yet to hear back (understandably so this time of year).

    Curtis
     
    cmarolt, Dec 26, 2013
    #3