K9U "Disk not found"

ok, NI is going to replace my NI drive.
I were with NI supporter on Teamviwer and they´re sayin that the NI drive is broken.

 

Fantastic. I wonder how others will make out with getting this resolved? Hopefully NI will cover the shipping costs of getting the drive back to them. That ain't cheap.

 

Thanks for your posts, jackn2.

I'll post here when things are resolved.

Of course, that will be after I'm done "whining".

 

I had a defective K8U drive when K8U came out. NI paid for the return shipping.

 

I received a reply and ticket number from NI today. I'm posting this for any users that may deal with returns in the future. My original question in the forum was "How long will it take to replace the defective hard drive".

Apr 4 2013 Reported defective HD
Apr 9 2013 Received reply and ticket number

NI will pay for shipping to repair center and shipment to me.

The entire process will take 2-3 weeks.

 

Sounds like they're waiting until they get your drive back before sending out a new one. And let's hope they send you a new one and not repair and re-send the old one. They could fix one thing and something else breaks.

 

You mean they fix the USB connector and I find out the HD is bad?

Nah, never happen.

I'd prefer a replacement but the email says:

"We would like to take back your Native Instruments hardware unit for testing and
repair/replacement (if necessary).

Native Instruments will pay for shipping to and from our US repair facility."

At least my return/repair process has started.


I should be up and running by May.

 

I´ll get a replacement - i just got an email

 

Good for you.

I got my label today and will drop it off at Fedex tomorrow.

It goes to rehab at PSSI for some "Reverse Logistics".

That means repair or replace.

Seems that's a company that NI signed up with in January to handle these things.

We shall see.

 

I just got my NI drive and it works.

see, my old disc was like 202GB of files
the new one is 225 GB...

Rawll

 

Congratulations. Let us know how it all goes. When you go to run Service Center after the install you may not have any updates available. Don't trust that. Shut down SC, restart it, and there should be at least updates for Battery 4 and the 3 Solid Series plugs. For K9U there may be more.

 

When did submit your issue?

Mine got sent for "repair" as the first step.

Are you located in the US?
---

 

na, im from Germany (Nordrhein Westfalen). NI is in Berlin.

well they didn´t say what kind of issue correctly is.. mine were sent also for repair, 2 days later they submit to send me a new Drive.
i just know my new drive has way more files than the old one
---
and yeah K9U works well so far, had several updates for Battery 4, Kontakt etc.
I am happy with that

 

Rawll, thanks. I was curious how the returns work for non-US residents. Glad you are happy with K9U. I am looking forward to my issue being resolved.