Komplete 10 Ultimate Installation Fail

I just received my Komplete 10 Ultimate hard drive today, and half way through installation it gives me an error message saying:

"The installation failed. the Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

Don't know why or how this could happen, and it's happened a couple of times now. I thought this would be an easier installation over multiple DVDs. I'm on a late 2013 3.5Ghz Intel core i7 iMac with 32GB RAM and over 2.5TB of free hard drive space; latest OS 10.10.3. The installation drive is plugged directly into the iMac, no hub. Any help or advice is greatly appreciated. I've already contacted support, but no telling when they'll get back to me (and this stuff is pretty expensive to be failing like this!)

 

Was able to get support on the phone and they recommended installing each part individually, one by one (which defeats the whole purpose of having one installer that is supposed to install everything.) Turns out several of the packages (e.g. Alicia's Keys, Session Strings and others) are corrupted and will need a download link. Still going through installing the rest one by one to see what works and what doesn't... not fun.

 

If the drive is defective, request a replacement.

 

I had to install everything individually because the installation would hang after every two programs. I never got an error message.

It took me a long time. hope you get yours sorted.

 

I'm having the same problem... i5 though quad core imac with 24 GB ram.
I have the upgrade so I have most of everything already. Will try installing the stuff I dont have and see where it takes me. I opened a ticket with NI. I did hear a click noise once on the HD, quite possible you (and I) might have defective hard drives.

 

In the end, after several attempts, it turned out that "Session Strings Pro" was the corrupted package. Support sent me a download link for that file (though their servers were extremely slow. I have a 50Mbps download connection, but the file only downloaded at 400kbps! Took 14 hours!) and they are of course replacing the drive to ensure I have one in working order... just waiting on the RMA.

The this whole thing was a pain in the butt and defeats the purpose of having the "ease of use" of a USB drive... still, it was worth it for all of the great applications and content of Komplete 10 Ultimate, especially with the Summer of Sound discount!

 

I tried a full install, this was my third time and it worked...
I'm puzzled.....solar flares?

 

Same problem here, thanks for posting the solution from support. I tried the whole install 3 times, and it hung up on different points every time. Now going through the installers one by one...

 

I had very much the same problem. Bought Komplete 10 Ultimate and tried to install. The error messages were all over the place depending on where the installation process suddenly stopped ('signature not valid', 'error encountered, contact manufacturer', 'no data available for installation'). I finally installed every little bit at a time as was suggested in this post (thank you VERY much). Then I downloaded all updates from the service center, which took even longer than the installation. All in all it was a 3 day torment. Did not hear back from NI during this time. Very frustrating.

 

Same trouble here...I purchased Komplete 10 Ultimate (hard drive) from a music store here in Mantova (Italy) and tried to install it on my iMac (2,8GHz Intel Core i5 quad-core a 2,8GHz, 16GB - Yosemite).
it gives me the same error "The installation failed. the Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance". While trying to install it again I noticed that it avoids step 3 "destination select", it goes directly from step 2 "License" to step 4 "Installation Type". I contacted NI support 4 days ago but I just received an automatic mail reply, saying that my ticket has been activated. I tryed to install each part one by one but 80% of the Komplete seems to be located in a folder named "Kontakt" which I cannot install...any suggestion, magick stick or voodoo spell?