Komplete 5 Activation Problems

Hello,
I have problem activating Komplete 5.
I have activated Kore 2 without problems but when I try to activate Komplete 5 I receive this message: "There was an error during Activation"

I have also tried the offline activation but I get this message: ""No qualifying bundle master is registered"

Does any other had this kind of problem?

Thanks

 

I'm having the exact same problem

I cannot get Komplete 5 activated. I am waiting to hear back from NI support.

 

Me 3. Except with Komplete Synths, since I'm not rich like the two of you. Gosh, why do you guys have to go around flaunting your wealth?

 

Hi,

there was a problem during the weekend with some product activations returning the "No qualifying bundle master is registered"
error message. Komplete Synths was one of them, but maybe also specific Komplete 5 updates. This should have been fixed now. If you still encounter the same problem, please create a support file from Service Center and send this to us. We would like to apologize for the inconveniences.

 

For a minute I thought it was just me...

Hi guys/ladies too,

The problem Im having is more or less with the activation through the NI Service Center. Its really confusing and fustrating. I have 6 out of the 11 plugins installed and when I tried to activate them through NI Service Center, at the top the Service Center reads that the activation was successful but at the bottom for the list of the plugins (and kore 1) that I have installed it list that none of them are active. Huh? When I check it out in the product overview still says that the plugins aren't activated but when I click on the product details tab all of them have my systems ID and the activation code. Shouldn't this mean that the plugins are active? Its like a hit and miss thing per boot up, some plugins work as activated in one instance and others dont. Its like they take turns working 'as activated' but none of them remain activated even after repeat attempts of using the Service Center, un-installing and re-installing everything, using the updates. I dont know about you guys but as a struggling producer spending money on gear isnt just a luxury but its like another tool in mechanics garage to me. Komplete 5 (sadly with out spektral delay and vokator) and Kore 1 cost ALOTA $$$ to have as much headache as Im experiencing. I hope you guys and everybody else fair's better than I am right now. The NI Team even seems to be struggling with getting me help.

 

Komlpete 5 Service Centre Issues ... STILL ! ! !

Folks,

I am getting PRECISELY the same message as this guy (as well as "no qualifying base product") and, having spent several hundred Pounds on Komplete 5, I find your all-too-brief response lightweight, uninformative, insufficient, ineffectual and borderline patronising, if I'm honest. As is typically the case with NI, the 'solution' places yet more burden on the user to resolve his/her problem ... when that problem is firmly rooted in NI's ball-park.

I have wasted an inordinate amount of time on this supposedly "fixed" problem and have tried everything, from de-installing the firewall on my validation machine to actually attempting validation on the laptop I NEVER otherwise connect to the Internet! I also took down my hardware-based firewall for a while ... presuming it really must be an issue at my end!

This is unacceptable: being held to ransom for goods legitimately obtained because NI has unexplained technical issues of one kind or another. On this basis (given this is a known problem and given that it appears the Service Centre is riddled with such issues - just check out the multiplicity of users out there who've not managed to authorise legitimately obtained products) does NI not believe it has a responsibility to its customers to provide an alternative 24x7 solution, preferably with a same-day response ... as opposed to the usual 'when we can be bothered to get round to it' sloppy approach currently adopted?

Perhaps NI is getting a little bit too big for its boots? Perhaps far too many of its staff are too young and/or inexperienced to remember what happened to another IT-based behemoth when they started to treat their clients as if it were actually the customers' privilege to use their services. Of course, I refer to IBM a few years back ... when they posted the (at that time) largest corporate loss in history as a direct consequence of such arrogance and misplaced corporate strategy.

For many NI customers, a purchase of Komplete 5 is something aspired to, saved for and acquired with hard-earned monies. It's not a spontaneous acquisition ... so stop messing us around and treating us like mushrooms (that is, keeping us in the dark and feeding us $h!t). It's unprofessional and entirely unacceptable ... and I for one will be returning this suite to the retailer if I do not have a resolution before the year is out.

I own Korg, Steinberg and Arturia software-based products. All successfully installed and authorised on my desktop and laptop first time round. De-installed and re-installed on a new desktop ... first time round. If they can do this, why can't NI?

Service Centre is, perhaps, a touch too clever for its own good ... no more so when things don't work. Protect the R&D investment in your products by all means ... but not at my - and other legitimate owners' - expense.

Perhaps the flippant suggestion from one of your forum user's that the alternative is to 'resolve' the matter via less legitimate means is fast becoming the only valid alternative ... which, ultimately, is precisely what NI were trying to avoid in the first place!

I await your considered thoughts on this matter, hopefully with some type of future-proofed solution ... as well as a full and transparent explanation.

Frustrated? I think it goes without saying.

Annoyed? You bet.

Out of pocket? For the moment at least ... :angry:

 

I'm having similar issues.............its bloody rediculous having spent £600 quid on Komplete 5 and i cant get it past demo mode. I also get this garbage "no qualifying base product". I've been waiting 3 days now with no answer from any tech support. i also had to down load the flash player from adobe as the included software on the NI cd wouldnt open. If i could easily take the stuff back i wouldnt hesitate. I resisted buying copied software but now wish i'd taken the massively cheaper working option. NI dont desrve honest paying customers based on my experience which looking at other horror stories on this forum are relatively minor.

 

Ehmm 3 days ?... someone waits a bit longer ... 14 days (from 22.12.07) ... and nothing ... 2 tickets ... and waiting ... and counting :S

 

Well I gave up in the end and rang the Tech Support line.
They were very polite and the problem was sorted with a couple of calls.

They seem very efficient its just the automatic system thats a bit wonky

 

Gratz but ... It's not fair. They were very polite but did they look here sometimes ?

Ignoring of this forum, ignoring of tickets, ignoring users that can't call to NI. It's really not fair.

 

I suspect you may be having the same problems as me. I too have been getting the 'no qualifying base product registered' message when trying to activate Komplete 5.

I bought Kore 1 and Komplete 5 as a bundle from a well known UK music tech web site (who were pushing the, 'free grace period upgrade to Kore 2 available from NI' line). I activated Kore, with no problem but can't activate Komplete. It seems that the Komplete 5 version I was sent is an upgrade from Kore 2 only (although the box specifically states 'Kore 1 and 2'). So I have to wait for my Kore 2 upgrade to come through before I can activate Komplete.

Not ideal but I'm much happier now I at least know what the problem is. I can also recommend calling the Berlin customer services line, they were very helpfull and responded quickly.

Hope that helps!

 

finally activated komplete 5

hope this helps someone else but i was trying to load komplete 5 and kore onto a mac pro of the supplied cd. i suggest that the service centre and flash player on the cd were defective so i binned them and downloaded the latest service centre for mac of the ni website and f*ck me activation occurred...........still in shock! good luck to everyone else this is crazy for paying clients to suffer like this. Oh, bythe way, still no word off ni support.

Best wishes

Ian

 

ehhhhhhh this is some kind of madness ... I don't believe it happens.
Sleep well NI support... :S
I hope someday, somebody do something here ...
In this moment nobody cares about our problems.
I don't want send another tickets. This not make sense.

I don't believe it ... 15 days without help from support ?
How long ? 30 ? 60 ? 100 ?

[Ticket#2007122210025969] NI Essentials - Absy [...]
[Ticket#2007122410022593] Can\'t Activate Absy [...]

 

Try downloading the latest version of Service Centre on the website and get rid of you other

 

Use The Telephone - It's the Latest Whiz-Bang Invention ... and it Works!

Telephone the on-line Tech Support helpline in Berlin: it worked first time for me. They simply added in my Komplete's serial number and all was fine.

NI didn't even acknowledge - and still haven't - the on-line error report.

Pitiful. :angry: