Komplete 5/Kore 2 Problems

Hi,

i'm trying desperately to activate my product (on MAC)
error message : The Serial number you have tried to activate is not licensed yet. (1021)
received traktor scratch Pro 2009 september 18th.

i've send many e-mails to the support center but no answers. I've used the following link : http://www.nativeinstruments.de/index.php?id=regsuppfrm

the ticket number is 2009091810006802

I'm tired up of using the demo mode.
Please, help me.

 

Let me see if I can get this going...

ew

 

April 20th, 2010 and this problem still exists. I paid for the Audio Kontrol 1 which comes with Kore Player for Audio Kontrol 1 and a serial number. I get the 1021 message from the service center. How can my serial number not be licensed? That's ridiculous.

 

Hi avaktar,

sorry for the error you received during activation. As far as I can see this issue has been solved two days ago. Did you get an email from us to inform you that this has been fixed?

Best regards,

 

Same here...I can't get the activation...this is REALLY annoying!

my last TICKET is :

[Ticket#2010051210005211] an error occurred during your product activation

Please HELP !

 

I am getting the same error when I trying to activate my new AK1.
I will wait until the service support contact me.

Ariel