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Komplete audio 6 sample rate change problem Windows 7 (Solved)

Discussion in 'NI Audio Interfaces' started by liveact, Oct 7, 2016.

  1. liveact

    liveact New Member

    Messages:
    6
    Hi there!

    I have one Komplete audio 6 audio interface.
    It is working fine on my system Windows 7 ultimate 64bit sp1,when I change the sample rate 44.1khz to 48khz it's ok,or from 88.2khz to 96khz everything fine,but when I change from 44.1 or 48 to higher 88.2khz or 96khz my DAW crash,in my case Ableton Live 9.Same happened vice versa.

    Hope You understand the problem,i can upload a little video about that.

    I tried disable my integrated sound card,and tried 2 different laptop and pc,have no any luck.

    What should I do?
    Can You help me please?

    Thank You very much!
     
  2. solger

    solger NI Product Owner

    Messages:
    3,941
    Can you please post more info like:
    • Which version of Ableton Live 9 are you using?
    • Which KA6 driver type are you using in Live's audio preferences?
    • Where exactly do you change the sample rate (inside Live's Preferences or the KA6 Control Panel)?
    • Are there any specific crash logs or error messages?
    • Do you have any other (audio) applications running besides Ableton Live?
    • Which Driver and Firmware is shown in the KA6 Control Panel -> Diagnostics Tab?
     
    Last edited: Oct 8, 2016
  3. liveact

    liveact New Member

    Messages:
    6
    Thank You for Your reply!

    I had Ableton 9.1.1 and I updated the latest Ableton Live 9.7,and it looks like it is solved my problem!

    Thank You very much!