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Solved Komplete Kontrol 2.6.1 - Missing favorites after update

Discussion in 'KOMPLETE KONTROL SERIES' started by Matt @ NI, 2/7/21.

  1. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    Hey everyone,

    We're sincerely sorry to hear some of you have issues with missing favorites after updating to KK 2.6.1
    I've just received a note from our team and the issue is currently under investigation with the highest priority. We're already working on a fix and here is what I know already:
    • There is a high chance favorites are still there but are not read correctly. The favorites.db still holds all data, but is not correctly being read by the application and therefore favs are not showing up.
    • It is recommended to not trying to re-add favourites in order to not overwrite the existing database
    • Making a backup copy of favourites.db3 is also recommended
    ​
    Please feel free to share any feedback that could help up on this issue right below

    If you're using Maschine and experience a similar issue, please check - here
     
    Last edited: 2/7/21
    Matt @ NI, 2/7/21
    #1
    • Informative Informative x 2
    • Like Like x 1
  2. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    Matt @ NI, 2/7/21
    #2
    • Like Like x 2
  3. Dave Therrien

    Dave Therrien NI Product Owner

    Messages:
    63
    I am running Komplete 13 Select
    upload_2021-7-2_5-12-8.png
     
    Dave Therrien, 2/7/21
    #3
    • Informative Informative x 1
  4. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    Adding more information to original post
     
    Matt @ NI, 2/7/21
    #4
  5. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    Did anyone experience this particularly on Windows?
     
    Matt @ NI, 2/7/21
    #5
  6. s_aizawa

    s_aizawa NI Product Owner

    Messages:
    90
    First of all, thank you, Matt @ NI, for your support with a sense of urgency. I do feel you care for your user base.

    Here is my Mac's hardware profile.

    名称未設定2.png
     
    s_aizawa, 2/7/21
    #6
    • Like Like x 2
  7. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    Thanks for sharing! We should have more information in the next couple of hours. I'll share here when I get word on the next steps (hotfix *fingers crossed*)
     
    Matt @ NI, 2/7/21
    #7
  8. Dave Therrien

    Dave Therrien NI Product Owner

    Messages:
    63
    I installed 2.6.2 and my favorites are back!! Thanks Matt!
     
    Dave Therrien, 2/7/21
    #8
  9. Stormchild

    Stormchild NI Product Owner

    Messages:
    478
    The 2.6.2 update restored my favorites. Unfortunately, the VST still doesn’t show up in Ableton Live 11.
     
    Stormchild, 2/7/21
    #9
  10. oli@bass

    oli@bass NI Product Owner

    Messages:
    665
    Just updated to Maschine+ 1.3.0.3 (2.14.0), Maschine 2.14.1, Komplete Kontrol 2.6.2 and see the following:

    - M+: Favorites for custom samples (One Shots) are gone
    - M2: Favorites for custom samples are ok
    - KK: Favorites for custom samples (One Shots) are gone

    Everything else seems to be ok, although I don't have counts to check.

    This is especially odd since AFAIK the favourite information is written into the sample files.
     
    oli@bass, 4/7/21
    #10
  11. Wiffle

    Wiffle New Member

    Messages:
    6
    I've lost everything in KK with the new updates apart from Super 8... And I mean everything... :(
     
    Wiffle, 4/7/21
    #11
  12. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    Hey oli@bass Wiffle
    Please reach out to our support teams if you haven't done so already. We'll check this in more details with you two. You can use the Komplete Kontrol from our website here: http://bit.ly/NIsupport_KKontrol
    Thanks
     
    Matt @ NI, 5/7/21
    #12
  13. oli@bass

    oli@bass NI Product Owner

    Messages:
    665
    Done.

    BTW the KK support wizard is way less of a PITA than those for Maschine. Good work :thumbsup:
     
    oli@bass, 5/7/21
    #13
  14. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    Good catch - they're all being redone now so Maschine will also be streamlined and more user friendly quite soon :)
     
    Matt @ NI, 5/7/21
    #14
  15. Wiffle

    Wiffle New Member

    Messages:
    6
    Thanks for getting back to us Matt @ NI Unfortunately refreshing the database didn't work, so I've sent a support ticket. Here's hoping we can get it resolved quickly!
    Cheers, Steve
     
    Wiffle, 5/7/21
    #15