Komplete Kontrol A61, Encoders working, keyboard not

Discussion in 'KOMPLETE KONTROL SERIES' started by T.A. aus V. an der B., Feb 21, 2020.

  1. T.A. aus V. an der B.

    T.A. aus V. an der B. New Member

    Messages:
    2
    Hi there,

    I just bought and installed a Komplete Kontrol A61. Installation via Native Access was easy and I entered my hardware serial.

    The encoders and play/rec/stop works
    Keys, modwheel and pitchbend have no effect. Not in Kontakt stand allone, nor in Cubase. (Yes, I set the preferences)

    Komplete Kontrol tells me, I need a firmware-udate. I downloaded KKA Firmwareudater, but it can't find my keyboard.

    [​IMG]

    Rescan has no result, unplugging and reconnecting makes no difference. Also I tried to download this driver manually, with the same result.
    All software recommendet by Native Access is installed.
    (Windows 7)

    Any suggestions, what can be wrong?

    Thanks a lot!

    Thorsten
     
  2. JesterMgee

    JesterMgee NI Product Owner

    Messages:
    2,179
    upload_2020-2-22_8-45-5.png

    It "may" work under Win7 but since Win 7 is now officially unsupported, any issue you have will be met with "you need to upgrade your system to a supported one". Running modern software/hardware, you really need to be prepared to also run a modern OS.
     
  3. T.A. aus V. an der B.

    T.A. aus V. an der B. New Member

    Messages:
    2
    Damn it, but: Thank you. : /