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Komplete Kontrol VST lets hosts freeze!

Discussion in 'KOMPLETE KONTROL SERIES' started by Markus135, Aug 17, 2020.

  1. Markus135

    Markus135 New Member

    Messages:
    7
    I use "Komplete Kontrol" as a "base plugin" to manage and load all sounds of all my different VSTis in different hosts.

    But this only works well if you work with only one host program at a time.
    If you use several "Komplete Kontrol" VSTs in two programs (e.g. Cubase and Gig Performer) at the same time, there will be high network activity irregularly about every 10 seconds, which will cause the GUI of both host programs to freeze completely for a short time.

    Example:

    I open Cubase and create 16 instrument tracks with "Komplete Kontrol".
    I open Gig Performer and load 16 "Komplete Kontrol" VSTi plug-ins, too.
    All instances of Komplete Kontrol can remain empty. You can even bypass the plugins in Gig Performer.
    What happens is this:
    In irregular intervals (about 10 seconds) the operation of the two host programs freezes completely for a short time (<second). The windows cannot be moved, possible automation hangs, Cubase and Gig Performer cannot be operated during this time.
    You can observe many and regular TCP connections (and associated CPU peaks) that originate from Cubase and Gig Performer as soon as "Komplete Kontrol" is loaded there. (Maybe it's somehow related to this?)

    If you have both host programs open, but instead of loading 16 "Komplete Kontrol" in each of them, you load only one, e.g. 40, and none in the other. Everything works as it should?!?!

    NI: Please, please, please fix this bug!

    Windows10 2004
    Cubase 10.5.20
    Gig Performer 3.8
    Complete Control 2.3.0 (R177)
     
  2. Schamass

    Schamass New Member

    Messages:
    1
    I can confirm this behaviour... same issue here! WIN10 (2004)

    Can we have a fix please?
     
  3. Markus135

    Markus135 New Member

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    7
    Is the forum the right place to report such a bug, or are there other ways?
     
  4. JesterMgee

    JesterMgee Well-Known Member

    Messages:
    3,455
  5. Markus135

    Markus135 New Member

    Messages:
    7
    Does anybody in charge actually read this?
    Other companies are happy if they are made aware of bugs!
    One can only hope that the change of leadership at Native will bring improvement.

    P.S. I applied as a beta tester - no reaction
     
  6. Markus135

    Markus135 New Member

    Messages:
    7
    Was für ein Kundenservice! Ich bin sehr enttäuscht.
     
  7. MyStudioOne

    MyStudioOne NI Product Owner

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    365
    So did I. Several weeks ago. Not a peep.
     
  8. Simchris

    Simchris NI Product Owner

    Messages:
    954
    OP did not specify amount of RAM, where samples located such as external drive, network drive, if network apps like OneDrive running, real time backup not disabled, etc.
     
  9. Markus135

    Markus135 New Member

    Messages:
    7
    This is not a simple "too little memory problem" or "too slow disk".
    My computer has 64GB RAM and the samples are all on internal SSD disks. But it doesn't matter, because the problem occurs even if all "Komplete Kontrol" instances are empty!