Kontakt 6.6 Player off the screen top and bottom

I can't use Kontakt Player 6.6 because it's off the screen (1920 x 1080) both at the top and the bottom.

I've read all the 'fixes' trying a bigger screen, resetting portrait/landscape, launching in stand alone and using Options/Reset Image, I've even completely un-installed Kontakt, downloaded again using Native Access and completely Re-Installed. Nothing has worked.

I'm really worried because I've paid quite a bit of money for some of the plug-ins, but I can't use them because silly Kontakt is not re-sizable and both the tool bar at the top and the triangle in the bottom right corner are off the screen. Can't scroll, can't re-size, can't do anything. If I'd known that this was a big, long-standing problem with Kontakt I wouldn't have bought the plug-ins, and I certainly wouldn't even think about buying the full version of Kontakt - N.I. clearly can't address the most basic programming issue of dealing with different sized screens and resolutions.

Anyway, does anyone have any fixes for getting either the top or bottom of a Kontakt window to show on a 'normal' monitor ?
Thank you.

 

The only suggestions I can make is to change the monitor resolution so that the top toolbar is visible.
Then,try resetting the size via Options etc.
This will be the default size.
It may then be possible to return to your preferred monitor resolution.

If this fails....contact NI for their help and advice.

Best Wishes.

 

+1 for what pedro55 said, and here is how to contact our Kontakt specialists: http://bit.ly/NIsupport_kontakt

 

If you change the Windows Display "Scale and layout" setting to 100% vs 175 or 150 does this allow the window to be displayed correctly? How to set custom display scaling settings on Windows 10 | Windows Central

I fight with this as well and this is what allows me to view the plugin. It's painfully tiny though on my 4k monitor.

The fix requires NI to rework their underlying window code that draws windows to support both Scaling & Multi-Monitor rescaling. High DPI Desktop Application Development on Windows - Win32 apps | Microsoft Docs

 

Thank you for the info,very useful for future reference.

This may be of some interest...??
https://www.native-instruments.com/forum/posts/2120959/