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Kontakt (and other NI plugins) crashing reaper. No response from Product Support.

Discussion in 'KONTAKT' started by Jenner, Jan 8, 2021.

  1. Jenner

    Jenner New Member

    Messages:
    3
    Whenever I try to load Kontakt (or The Gentleman instrument in Komplete Kontrol) in Reaper (6.19) it would instantly crash. Kontakt standalone works great. I tried re-installing both, re-scanning the plug-ins, and everything in the Solution Wizard.

    I have been using the kontakt vst until a couple days ago that this started happening, got no response from Product Support so I post it here.

    When trying to load reaktor i get this message before crashing:
    Microsoft visual c++ runtime error.png
    Guitar Rig works fine.
     
    Jenner, Jan 8, 2021
    #1
  2. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2,445
    Hey Jenner!

    Thank you for pointing out that you're still waiting to hear from us. I admit we're a little bit behind with ticket coming back from the holidays and I apologize for the extra wait.

    I was able to find your request from Wednesday and I've escalated your ticket to our team.

    We'll have a look as soon as possible :thumbsup:

    Matt
     
    Matt @ NI, Jan 8, 2021
    #2
    • Like Like x 1
  3. TC Polk

    TC Polk New Member

    Messages:
    1
    I just want to point out that if you got a solution to your problem, while I'm honestly very happy for you, it would prove highly beneficial for people like myself with the same problem if you would kindly share your success story. Thanks in advance for any replies!
     
    TC Polk, Dec 18, 2021
    #3