Kontrol S4 update to T2 - anyone not get an update email?

Hey guys,

Just wondering how long I should expect to wait on this.
I bought and registered everything a week and a half ago and have yet to receive anything about the update to tp2.

The website info claims that within 48 hours the update code will be mailed out and that no action is required on my end..... not exactly my experience so far, and it's not at all clear who or how to contact anyone about this.

Thanks!

 

I've received and registered the s4 yesterday and today, 18h later, I got the email and now I'am running tp2. So in ypur case, mail the NI customer service

 

http://www.native-instruments.com/forum/search.php?searchid=6401291

 

File a ticket with order support.

 

Today received what i think is the email voucher for it, but i have to say that the email is so incredibly generic sounding and vague that I'm really not sure.

More to the point, there is zero instruction on how to actually get the update.
The website's product purchase section itself - under the s4 category - simply says it'll be a free upgrade.

Anyone have the slightest idea about what to do?
---
here's what i did receive. if anyone can point out anything useful from this email, i'd sure appreciate it!

"Thank you for registering TRAKTOR PRO 2 S4 Update:
*25 digit code number of some kind here*

As a registered NI user you now have immediate access to TRAKTOR PRO 2 S4 Update updates, the NI Knowledge Base, our support system, online tutorials, and the User Forum. Users of ABSYNTH, GUITAR RIG, PRO-53, KONTAKT, REAKTOR and REAKTOR SESSION can also take advantage of the NI User Libraries.

Update user profile, change PASSWORD, etc.: http://www.native-instruments.com/account.info

Updates:http://www.nativeinstruments.com/updates.info
NI Knowledge Base (technical support database):http://www.native-instruments.com/userknowledge.info
Individual support (online form to submit questions, receive individual support answers via email): http://www.native-instruments.com/usersupport.info
Online Tutorials:http://www.native-instruments.com/usertutorials.info

Greetings from Berlin,
Your Native Instruments Team"

Now i'm guess the 25 digit number is some kind of serial(though this is never mentioned in the email), but if so, it isn't recognized by the NI site itself, so... ?

 

look in Service Centre for the update download or:
Login to the Support site and look in Updates for the TSP2 installer and download it. Use the 25 digit number to activate it.

 

i tried that.
when you go to the Support site, the only update I find is for "Traktor_2010_PC.zip", which - according to the description provided - does not include anything related to a t2 update.

however, going on the assumption that the description is wrong, i tried it anyway.
activating the sole file contained in the zip file generates an error message:
"No previous installation found. Please run the full product installer before running the update installer."

Am i to now assume there is something else i have to download first?

Thanks for your advice, but i have to say that this entire process is about the worst written piece of audio software update procedure I've ever encountered.
---
i have to say that the email response from NI about this has been very good in terms of timeliness, if lacking in clarity.
they finally uploaded a direct download for me and that seems to have worked, though now i have no idea how tp2 is meant to mesh with the s4, but that's for another thread.

 

You need the 2.0 installer.
Download and install the T2 Demo from the website and activate it with the serial number. Then update to 2.0.1 with the one from the Support site that you have already downloaded.

This should work. Let me know.

 

for the record, it didn't work, but NI were very good about getting me a direct dl link.
thanks NI!

 

Hello
I bought last christmass the S4 controller, im not eligible the free upgrade to T2? Ni never answer in my telephone.....also i still waiting answer in open ticket! I start believe that, this company is a ghost!
I have an event at sunday and cant play with all these sound isues....pls help!

 

Post your ticket number up here and well see if we can get a mod to push it. Who did you file your ticket with? Tech Support, Sales Support, or Order Support.

 

Ticket#2011041910007742] RE: still waiting the up [...]

NI-Ticket-System

Dear Customer,

thanks for your request. A new ticket has been created for your request. We will reply to your request as soon as possible.

i dont remember, i think it was order support.
pls help me if u can.

 

OK. Order support is the correct one. Only a mod can take this further so you just need to be patient I guess.