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Kontrol Z2 - No sound from mixer when first turned on - help!

Discussion in 'KONTROL Z2' started by djdran, Sep 27, 2013.

  1. djdran

    djdran New Member

    Messages:
    5
    Kontrol Z2 - No sound from mixer when first turned on.

    I've only used the Kontrol Z2 as a Stand-alone mixer (direct mode). Ive noticed that often when i first boot up my mixer is no sound coming from the mixer. There is no volume showing on the volume level indicators. Also when this happends, sometimes there is a HISS coming from the mixer in my headphones.

    I know the connections are correct, because if i turn off the mixer and then turn it back on multiple times until eventually sound finally appears on the volume level indicators.

    Is there a resolution for this? why do i have to turn off/turn on the mixer multiple times for it to finally work? do i have a defective unit?

    Note: I've updated the mixer to the latest firmware.
     
  2. Jonny Cobra

    Jonny Cobra New Member

    Messages:
    3
    I know this is an old one, but I've been having the exact same issue with my Z2 since shortly after purchase 6 months ago. I tried contacting support, but dude was trying to run me through software updates even though I insisted it was occurring with use as a straight mixer. Firmware is up to date as well.

    Any luck or resolution here?
     
  3. NC PREEDY

    NC PREEDY New Member

    Messages:
    14
    I'm having the same problem ! When I first turn it on there is no audio signal, and when I'm trying to connect it to Mac I have to keep turning it off and on multiple time before the USB light turns on the say its connected !!!
     
  4. Dj LastiK

    Dj LastiK New Member

    Messages:
    4
    Same problem guys ! No answer from NI support...
     
  5. Jonny Cobra

    Jonny Cobra New Member

    Messages:
    3
    Really frustrating. I'm nervous that one of these times it's not going to work at all. I'm going to try their phone support again and reference this thread. I will follow up with any updates.
     
  6. Dj LastiK

    Dj LastiK New Member

    Messages:
    4
    Hi guys, NI fixe that by replacement of the motherboard inside.
     
  7. Mattia Voci

    Mattia Voci NI Product Owner

    Messages:
    11
    I have the same problem.. How did you solve it?
    Video of the problem: