Kore Player (2.1.2) crashing as Standalone and in Ableton

It looks like I am not the only one with this problem, but I have yet to find a solution anywhere. I submitted a ticket a week ago, and now get responses about every 4 days (FOUR DAYS!) from someone named Rocky Durand at Native Support in Los Angeles who basically asks me all the questions that are already answered in my original ticket submission…as if he isn't reading anything. Is there a support phone number I can call to get real help and not useless and severely delayed canned-responses?

The problem started when I noticed certain patches in my Kore Player were now not making any sound, where they were before. *For instance, the patch "Tele Vision" (which comes in the original Kore Player Soundpack) will now not produce any sound, even though Kore Player shows a MIDI signal coming in. After that, if I try to even change to a different patch in the library, Kore Player crashes and disappears. *It crashes this way in BOTH the standalone application, as well as crashes Ableton Suite 8 completely.

At first glance, it almost seems like this problem is just a result of updating Kore Player to version 2.1.2, because I didn't have this problem with the earlier versions. If possible, can someone direct me to a download of previous Kore Installers with instructions on how to uninstall Kore Player 2.1.2? (without losing all of my Soundpacks -- I really don't want to have to install all 12 soundpacks I own all over again, but will if I have to).

I feel like I am on my own to figure this out, and am trying to take the every initiative to solve it myself, because at the rate NI support is replying and the level of response, this could take weeks/months. I'm stuck between a rock and a hard place because I have releases due out on Beatport…release dates of which I have already had to push back because I can't render certain tracks with Kore Player.

Any ideas?
I'm willing to try almost anything at this point.

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MacBook Pro 17"
2.5 GHz Intel Core 2 Duo
4 GB 667 MHz DDR2 SDRAM
Mac OS X 10.6.4
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Welcome =)

Rocky has to go through all the steps (it's a requirement); nine out of ten times that will fix it. He definitely knows what he's doing...

For phone numbers, look here:

http://www.native-instruments.com/en/company/contact-ni/

ew