Library path is not valid

Hey Sam,
What is in this "contenet" folder ?
What does the Quick install pdf says ?

 

Hey Jeremy,

In this folder i see 3 other folders and a quick install pdf, not a .nicnt flie
And i did everyting the pdf showed me
I don't know what to do next

Regards,
Sam

 

Sam, I don't have this library at hand to check, what i'm asking you is to read this quick install pdf and see if there are special instructions for the installation of this 3rd party library. What are the other 3 folders ?

 

Hello Jeremy,

The other 3 folders are:
Documentations
Intruments
Snapshots

2 text documents
And aQuick Install

A already red the Quick install a dozen times

Regards,
Sam

 

Hey Sam,
Please get in touch with us through this typeform :
https://support.native-instruments.com/hc/en-us/articles/360003345398

 

Sam, am I right to assume you're Dutch and that you're using a translator to post all this? If that's so then you could also try and tell me in Dutch exactly what's going on, let's see if we can get to the bottom of all this. Because I can't help wonder if part of the problem here isn't caused by a language barrier. I don't think anyone will mind if we stick to this thread, otherwise just drop me a PM.

 

Hello Jeremy,

It still does not work, keep missing some files when i try to access my library in Native Acces

Regards,
Sam

 

Hey Sam,
Then please submit a request through this typeform and my colleagues will help you out.

 

Hello Jeremy,

3 times i put in a request but till now i didn't got a answer
What more can i do?

Regards,
Sam

 

Please send me your request number or the email address you use for your NI account by private message.

 

Hey Jeremy still no Support?
Somebody help?

Regards
Sam

 

For what's it worth (and based on our conversation) I still can't help wonder if you shouldn't be contacting Scarbee instead of Native Instruments, also considering that they're the ones who made the instrument you're trying to install. Provided that you followed all the steps to install...

However, when you point Native Access to the instrument are you sure you're pointing it to the right folder? As in: not necessarily the folder you told the instrument to install to but the folder it actually got installed to? I could imagine that this could become confusing, it could also explain the missing file. Other than that.. also make sure no virus scanners and such can disrupt things.

 

Hello,

I posted a photo from the installed library and the .nicnt file should be in that folder but it isn 't

 

Then it's maybe not in there from start on for some reason (anti-virus on server e. g.), but that we can't check here - or your computer deletes it for some reason straight after download - have you tried to download it somewhere else and check what's inside?

Uwe

 

Hello Uwe,

I'am gonna google on that!

Regards,
Sam