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Library path is not valid

Dieses Thema im Forum "Computer Technology and Setup" wurde erstellt von Sam koopman, 18. Februar 2021.

  1. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Beiträge:
    1.339
    Hey Sam,
    What is in this "contenet" folder ?
    What does the Quick install pdf says ?
     
  2. Sam koopman

    Sam koopman New Member

    Beiträge:
    18
    Hey Jeremy,

    In this folder i see 3 other folders and a quick install pdf, not a .nicnt flie
    And i did everyting the pdf showed me
    I don't know what to do next

    Regards,
    Sam
     
  3. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Beiträge:
    1.339
    Sam, I don't have this library at hand to check, what i'm asking you is to read this quick install pdf and see if there are special instructions for the installation of this 3rd party library. What are the other 3 folders ?
     
  4. Sam koopman

    Sam koopman New Member

    Beiträge:
    18
    Hello Jeremy,

    The other 3 folders are:
    Documentations
    Intruments
    Snapshots

    2 text documents
    And aQuick Install

    A already red the Quick install a dozen times

    Regards,
    Sam
     
  5. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Beiträge:
    1.339
    Hey Sam,
    Please get in touch with us through this typeform :
    https://support.native-instruments.com/hc/en-us/articles/360003345398
     
  6. ShelLuser

    ShelLuser NI Product Owner

    Beiträge:
    1.313
    Sam, am I right to assume you're Dutch and that you're using a translator to post all this? If that's so then you could also try and tell me in Dutch exactly what's going on, let's see if we can get to the bottom of all this. Because I can't help wonder if part of the problem here isn't caused by a language barrier. I don't think anyone will mind if we stick to this thread, otherwise just drop me a PM.
     
    • Like Like x 1
  7. Sam koopman

    Sam koopman New Member

    Beiträge:
    18
  8. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Beiträge:
    1.339
    Hey Sam,
    Then please submit a request through this typeform and my colleagues will help you out.
     
  9. Sam koopman

    Sam koopman New Member

    Beiträge:
    18
    Hello Jeremy,

    3 times i put in a request but till now i didn't got a answer
    What more can i do?

    Regards,
    Sam
     
  10. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Beiträge:
    1.339
    Please send me your request number or the email address you use for your NI account by private message.
     
  11. Sam koopman

    Sam koopman New Member

    Beiträge:
    18
    Hey Jeremy still no Support?
    Somebody help?

    Regards
    Sam
     
  12. ShelLuser

    ShelLuser NI Product Owner

    Beiträge:
    1.313
    For what's it worth (and based on our conversation) I still can't help wonder if you shouldn't be contacting Scarbee instead of Native Instruments, also considering that they're the ones who made the instrument you're trying to install. Provided that you followed all the steps to install...

    However, when you point Native Access to the instrument are you sure you're pointing it to the right folder? As in: not necessarily the folder you told the instrument to install to but the folder it actually got installed to? I could imagine that this could become confusing, it could also explain the missing file. Other than that.. also make sure no virus scanners and such can disrupt things.
     
  13. Sam koopman

    Sam koopman New Member

    Beiträge:
    18
    Hello,

    I posted a photo from the installed library and the .nicnt file should be in that folder but it isn 't
     
  14. Uwe303

    Uwe303 Well-Known Member

    Beiträge:
    6.942
    Then it's maybe not in there from start on for some reason (anti-virus on server e. g.), but that we can't check here - or your computer deletes it for some reason straight after download - have you tried to download it somewhere else and check what's inside?

    Uwe
     
  15. Sam koopman

    Sam koopman New Member

    Beiträge:
    18
    Hello Uwe,

    I'am gonna google on that!

    Regards,
    Sam