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Licensing question

Discussion in 'KOMPLETE KONTROL SERIES' started by Matt Bob, Mar 26, 2019.

  1. Matt Bob

    Matt Bob New Member

    Messages:
    2
    12/25/2018 I purchased KOMPLETE 12 SELECT which led me to the recent purchase of my new KOMPLETE KONTROL S61 MK2 HW which of course contains KOMPLETE 12 SELECT. I would like to recoup the money spent in 2018. I'm not sure how to proceed.
    Do I Leave the unregistered KOMPLETE 12 SELECT Serial Number to be transferred?
    or am I to use it and transfer the registered KOMPLETE 12 SELECT Full Version (Download)?
    What if I do not yet have a buyer lined up?
    Disappointed in that I emailed the registration team a week ago and nothing.
     
  2. Uwe303

    Uwe303 Well-Known Member

    Messages:
    6,942
    Best would be to request a transfer ID for the old license and give that after selling it to the buyer. And then register the hardware which the software is bound to cause you get some stuff with the keyboard which is not included in the komplete 12 select bundle you bought before if I remember correctly.

    Uwe

    P.S. You can request a transfer ID and wait until you got a buyer to give it to him
     
  3. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2,445
    Hey Matt,

    Sorry to hear you haven't been able to hear from our team yet.
    In your case, you would keep the Komplete 12 Select attached to your keyboard and resell the one you got as an individual purchase.
    As Uwe said, you can request the transfer and keep the Transfer ID for yourself until you have a buyer.

    Don't hesitate if you have more questions about this.
     
  4. Matt Bob

    Matt Bob New Member

    Messages:
    2
    Thank you. Maybe you have access to my account and can tell I got it sorted out.
     
  5. hammanca

    hammanca New Member

    Messages:
    3
    Hi All (NI Team), regards what happens if a Person was to buy a Komplete Kontrol s61 mk2 and the Maschine Mk3 - I wanted to get both since seeing how good they look together but am now I want to know what happens with all the double licensing of software ? Is one credited with 2 licenses and that is it - you've no choice, is their refund / credit ? what happens - I ask because I see many persons (youtubers) that have the two - but what is often the case is they NEVER make it clear what you're entitled to do with the 'extra ' software you now own? If that makes sense!?
     
  6. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2,445
    Do you mean if you purchase the two brand new and receive two Komplete 12 Select?
    In this case, you would receive two licenses (one for each) and as they are giveaways, you wouldn't be able to exchange or get credit for the second one.