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locked out of email

Discussion in 'MASCHINE Area' started by anthonypappa, Jan 20, 2015.

  1. anthonypappa

    anthonypappa Member

    Messages:
    112
    I am locked out of my email address that i use for maschine, and I want to sell it.

    My password for getting into my NI account (where all my serials are) was a random generated one that is stored in my hotmail account, through the 'forgot password' mechanism - and I have no way of remembering that!

    What can I do? I have raised a ticket, but can i even view that without my hotmail?!

    thanks.
     
    Last edited: Jan 20, 2015
  2. Witzman

    Witzman NI Product Owner

    Messages:
    98
    Interesting.
    Only chance i see is to contact hotline - but i cannot say, how they proceed.
    To avoid this i would recommend everyone using a own domain - better even own mailserver.
    Locking yourself out of your mail is a real PITA...
     
  3. anthonypappa

    anthonypappa Member

    Messages:
    112
    so can I read my tickets from here?

    or do I need to sign up with a different email and create a ticket?!
     
  4. Witzman

    Witzman NI Product Owner

    Messages:
    98
    Give them a call.
     
  5. sowari

    sowari Moderator Moderator

    Messages:
    27,759
    you need to phone NI.

    and for everyone's information, it is best to reset your password to something you can remember after logins on with a 'random' password. you have Account Settings, which can be edited.

    sowari
     
  6. anthonypappa

    anthonypappa Member

    Messages:
    112
    I got back in, just made a ticket with a different email, telling them what my old email was.
     
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