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Major kontakt 5.3.1 problem, pops/clicks

Discussion in 'Technical Issues - KOMPLETE (Archive)' started by Sam Hulick, Apr 2, 2014.

  1. Sam Hulick

    Sam Hulick Guest

    I was having some issues suddenly, many of my Kontakt patches exhibited pops/clicks. A friend of mine told me he had the same issue, and when he downgraded to Kontakt 5.3.0, it solved it for him. Same here. Also notable is that the problem is much worse when Kontakt is hosted within VE Pro.

    Mac OS 10.8.6, Cubase 7.5.10, VE Pro 5.3.13141. PS: Issue only occurs in live/playback, NOT when doing mixdown to WAV.
     
  2. Sam Hulick

    Sam Hulick Guest

    No patch for this bug yet? Any progress? A few other people I've talked to experienced the same exact problem. 5.3.1 is absolutely unusable.
     
  3. EvilDragon

    EvilDragon Well-Known Member

    Messages:
    19,938
    10.8.6 is unsupported by NI since 5.3.0, just FYI.
     
  4. Sam Hulick

    Sam Hulick Guest

    Say WHAT? If 10.8.6 is unsupported by Kontakt 5.3.1, why would it let me upgrade to that version? And how can they just ditch support for 10.8.6 so quickly? Where did you get this information?
     
  5. Sam Hulick

    Sam Hulick Guest

    Official Kontakt product page says Mac OS 10.7 or 10.8 is required.
     
  6. Sam Hulick

    Sam Hulick Guest

  7. kb123

    kb123 NI Product Owner

    Messages:
    1,255
    Best thing you can do is raise a support ticket with NI. At least that way, you know that NI are logging the issue. Here on the forum, its a matter of luck if there is an NI response to your issue.
     
  8. Sam Hulick

    Sam Hulick Guest

    Will do, thanks.
     
  9. TomSynsongs

    TomSynsongs NI Product Owner

    Messages:
    112
    Hi Sam,

    just to add to this: I am having the same issue with Logic Pro X on a Mac Pro 6-Core 3.33 GHz with 48 GB RAM and Mountain Lion. Crackles galore every now and then. This issue has also been reported on various other forums, so hopefully NI will release a fix soon (did some testing with various engine settings, but to no avail).

    Cheers
    Tom
     
  10. Miki Mart

    Miki Mart Forum Member

    Messages:
    54
    Hi there,

    I'm not experiencing pops and clicks, nevertheless opening K 5.3.1 in standalone, now and again, a message appears: "Kontakt is not responding"..., so I have to close the program and re-open it again.
    Quite weird. This is my first issue with Kontakt in years.

    Best,

    Miki
     
  11. Mark Browne

    Mark Browne New Member

    Messages:
    14
    I'm experiencing pops and clicks with 5.3.1 in Mac OS 10.7.5, standalone, AAX and RTAS. No error messages.
    I've written to NI tech support a month ago. No response yet.