Malfunctioning right screen on KKMK2 S61 (contrast?)

Discussion in 'KOMPLETE KONTROL SERIES' started by HammyHavoc, Aug 2, 2018.

  1. HammyHavoc

    HammyHavoc NI Product Owner

    Messages:
    1,234
    Hey all,

    Yet more issues with KKMK2; so I go to use my KKMK2 S61 today and I'm getting a problem with the right screen; looks white and like the contrast has gone to crap, looks brighter than the correctly functioning left screen. Tried changing brightness, turning it off and on, unplugged the power supply, swapped USB cables and tried it on a different machine. Even updated the software. Has anybody else seen anything like this before? If so, how did you sort it? I've contacted NI. Here's hoping the handling of this is better than their handling of the lack of MCU in KKMk2.

    DSC_0322.jpg DSC_0323.jpg DSC_0324.jpg DSC_0325.jpg DSC_0326.jpg
     
  2. HammyHavoc

    HammyHavoc NI Product Owner

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    1,234
    And to top it off, the contents of the screens don't appear to change as expected either anymore.
     
  3. Tim @ NI

    Tim @ NI Director | Music Production NI Team

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    334
    Hi HammyHavoc

    Please contact Technical Support who can confirm of this is a hardware issue and advise accordingly.

    Best,
    Tim
     
  4. spdycar13

    spdycar13 New Member

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    4
    Was there a resolution to this? I shipped mine in for repairs and was sent a "new" controller. The new one has the same issue. It's not as bad as the photos shown here but my right screen is dimmer than the left. I tried different usb cables and a different computer before I submitted it for repairs. Now the new one looks the same as the old one.
     
  5. HammyHavoc

    HammyHavoc NI Product Owner

    Messages:
    1,234
    The screen on my unit when I sent it in was definitely more than just a different brightness, it wasn't changing pixels at all in part of it.

    My replacement sounds like yours; two slightly different screens. Guessing NI's QA is pretty horrible if you are having the same issue.
     
  6. spdycar13

    spdycar13 New Member

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    4
    Thanks for the quick reply. As you know, it’s frustrating to invest in something to have one of the big selling points to end up being mismatched screens. Seems like my first one started after its last firmware update. The replacement has the same firmware so I’ve mentioned it to Frank at NI. He’s been helpful so far. I sent more photos in as well. Hopefully a software update to adjust each screen could be done to help resolve this issue. The camera self adjusts so it’s not as evident in this pic.
     

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  7. HammyHavoc

    HammyHavoc NI Product Owner

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    1,234
    If it's possible to fix in a firmware update then that would be stellar. You can already change the brightness on the keyboard, but being able to change the contrast too to get them similar would be a major help. Quite distracting at times.
     
  8. hlf

    hlf NI Product Owner

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    506
    SH*T, this on top of everything mate... Shouldn't have put the right one in the freezer though...
     
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  9. spdycar13

    spdycar13 New Member

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    4
    I'll get a picture of my screens with a camera that doesn't auto correct the image. The one I uploaded doesn't really show the severity of the problem. It is especially bad when you have an instrument with a light color background with white text. It is impossible to read the text, no matter which direction the brightness is, high or low. This results in having to use the computer screen which makes the screens pointless and good money wasted to get the screens. It was great when I got it less than a year ago. The replacement they sent me is doing the same thing so I seriously wonder if the latest firmware updated caused the problem with the screens. Someone mentioned that a previous KK controller had an option in the software to adjust the left and right screens independently of each other. That would be great and would probably resolve these problems.
     
  10. mattrixx

    mattrixx NI Product Owner

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    375
    Mmm, this has just starting happening on my S88 MKII. Left screen is brighter even with Brightness turned all the way down.
    Any news on firmware etc etc???
     
  11. HammyHavoc

    HammyHavoc NI Product Owner

    Messages:
    1,234
    I ended up sending it to NI's repair center, they replaced the whole keyboard, sent me a new one. Was an OK experience, one of the knobs feels a little different to the rest, though the screen is fixed/replaced, but couldn't be bothered sending it back once again as it's a tool for work and needed to be using it.
     
  12. mattrixx

    mattrixx NI Product Owner

    Messages:
    375
    I'm in Australia... so that might take awhile. Mmm. I still have my old S88 in the shed, so could recommission that for a while I guess.
     
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  13. TigerTheFrog

    TigerTheFrog NI Product Owner

    Messages:
    44
    I have the exact same problem. Right screen of my S88 MKII looks just like the one in the picture above.

    It's a drag because I use my S88 MKII to make YouTube videos. I am planning to make one about NKS (because I love it) but this won't help show it off.
     
  14. MyStudioOne

    MyStudioOne NI Product Owner

    Messages:
    364
    Yah, I too am a content creator who does a lot of focus on Komplete Kontrol hardware and software and here I am working with an S88 MK2 with the right screen that seems to be crapping out as well and I don't even have the box even if i wanted to go through the hassle of shipping it back. BTW, is the hardware warranty 2 years anybody?
     
  15. TigerTheFrog

    TigerTheFrog NI Product Owner

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    44
    When the identical thing happens to so many people (and no doubt a lot more people who don't happen upon this forum) it seems almost certain that there's a flaw in the hardware.
     
  16. hahaworld

    hahaworld NI Product Owner

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    1
    Mine, too. Same issue, except it's the left screen instead of the right screen. This is the worst keyboard I've ever worked with. I should have paid more and bought a Yamaha controller. The keys on mine started rattling a month after I started using it, and they all feel loose now. Waste of money on this piece of junk. I'll never buy Kontakt hardware again, that's for sure.
     
  17. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Messages:
    1,133
    Hey all,
    If you have this issue, please get in touch with my colleagues here, they will be able to assist, inform you about warranty depending on your country and how to proceed. You can submit a request through this typeform : https://bit.ly/NISupport_Hardware
     
  18. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Messages:
    1,133
    Hey hahaworld, did you get in touch with our hardware department ? If not, please do so here : https://bit.ly/NISupport_Hardware
     
  19. Sahin Kurnaz

    Sahin Kurnaz New Member

    Messages:
    1
    KKMK2 S88 kullanıcısıyım .. Uzun zamandır aynı sorunu yaşadım .. İlk başta görsel bir sorun olduğunu düşündüğüm için önemsedim ama gün geçtikçe sinir bozucu olmaya başladı.
    obviously a chronic problem. NI Please remove my grievance. I am having a problem with technical support in the city where I live. please contact me.
     

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  20. nwebb

    nwebb NI Product Owner

    Messages:
    40
    Same issue here - again, the photo makes it look considerably less of a problem than it really is. It is also the right screen (S61 Mk2). I'm out of original warranty but wanted to add to this thread because if it's widespread then some replacement/fixing scheme should really be offered regardless of warranty. It makes some of the instruments almost impossible to work with in various lighting conditions, as you literally can't read the text, plus completely screws me over on the ability to resell - currently it's the main thing stopping me from being able to sell this and upgrade to the S88 that I really want. Screenshot 2021-06-14 at 09.17.20.png