Maschine latest update won't install Massive

hi,
just installed the latest update,
everyhing working fine,except i can't find Massive anyware,
installed twice,yet deuce.

i'm on mbp - mountain lion 1.8.2

anyone knows something about it?
thanks ahead

 

Massive is installed separately and is not included in the Maschine update - did you not get a download link+serial by email?

 

my problem is that i have massive downloaded but when i go to my plugins there is nothing there! ive done the rescan plugins in prefs.

i did get a weird error code when i downloaded 1.8. because i moved my maschine to my desktop and i renamed my macintosh HD. So after deleting maschine and reinstalling with the disk. then i updated each version after 1.7 the same error code popped up after each install and before i could research it , it would restart my computer. please help NI. i was looking forward to this update! now just wish idk

 

This is a user forum. For persistent issues, contact tech support.

 

I know what this is. Does it not say Technical Issues for the title?
Thanks for the help.

 

Just sayin' - if you want a response from NI you need to contact tech support.

 

this sort of problem needs to be answered by tech support, so you will need to get in touch with them via the Helpful Resources on the left hand side of this page.

sowari

 

Hi you could use the Mac uninstaller utility to check you have got rid of all the old files. Then you could do a clean install. The uninstaller is on the support pages under unprotected drivers and updates.

 

i did not get the mail,
and already tried to contact yesterday the support via mail,
et didn't got a reply yet.

 

thank you guys very much, i will try and uninstall. i did just send it to the trash can last time. i don't want to lose my previous work. Do you know if this uninstall process will erase my projects/samples as well?

 

hey, im having the same problem.. i have the email with the serial number but now what? i spoke to someone at NI and they said i could use the serial number in my service center but it doesnt give me that option... im SOOO lost

 

The email with the serial number should have a link where you donwload Massive. Have you done this?