1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE

Maschine (MK1) still not recognized after basic troubleshooting

Discussion in 'Technical Issues (Archive)' started by 125, Feb 23, 2014.

  1. 125

    125 NI Product Owner

    Messages:
    20
    Hey,

    My Maschine (MK1) was working fine two days ago but now its not recognized by my computer.
    This has happened to me a few times in the past and uninstalling then reinstalling Control Editor fixed the problem.
    I tried few reinstalling methods like turning off all audio related hardware before installing the driver, uninstall > restart > install > plug Maschine, etc etc. and none is working :(.

    Some more info:
    NIHardware Services is active.
    My Maschine software is up to date @ 1.8.2
    Control Editor is up to date @ 1.6.2
    Uninstalled and reinstalled Control Editor in different ways.

    I contacted tech support but we know how long that can take....:D

    Any help is appreciated :)

    Regrads,
     
  2. TheHobbit

    TheHobbit NI Product Owner

    Messages:
    143
    I've had the same issue on Windows 8 however I you have not mentioned what OS you are on.

    Here's what I did on windows 8 :

    Disconnect Maschine. Then try the following.
    Go into device manager and turn on "view hidden devices" via the view menu.
    Once done, you can try deleting the problematic drive profile, allowing it to be rediscovered the next time it is plugged in.
    In the diagram below you can see USB connections greyed out, any non specifics can be deleted safely/removed. If you note at the bottom I have a Virus this I leave as at this time it's connected but switched off, however installed fine.
    USB Redundant.jpg
     
  3. angram

    angram New Member

    Messages:
    9
    after a long time i installed maschine mk1 again on my window 8,
    do i have to install 1,0,1.....up to 1.8 to make it work? or only the last issue works fine..?
    samples are missing all the time..

    other question , can i use the 2,0 on a mk1?

    please help getting mad ..tks
     
  4. 125

    125 NI Product Owner

    Messages:
    20
    Im on Win7 64bit.
    Ill give this method a try though.
     
  5. 125

    125 NI Product Owner

    Messages:
    20
    I dont know, you should start a thread about it. My guess would be 1.5+lib and 1.8?

    "The MASCHINE 2.0 software works with allMASCHINE andMASCHINE MIKRO hardware." -
    FOR ALL MASCHINE GENERATIONS (http://www.native-instruments.com/en/specials/maschine-2.0-software-update/)
     
  6. 125

    125 NI Product Owner

    Messages:
    20
    Unfortunately, there was nothing i can find that helped me identify Maschine in device manager :(.

    Tech Support responded suggesting to optimize my Win7 setup to avoid performance issues and directed me to this familiar link when building my DAW :)

    http://www.native-instruments.com/knowledge/questions/847/

    I downloaded and ran LatencyMon to check my DPC, seems like im having troubles with my Bios USB driver. I contacted ASUS (my mobo manufacturer) to get more info on updating my Bios. Other then that, i still have an unusable Maschine :(...