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Maschine+ owners - did you get your two extra expansions?

Discussion in 'MASCHINE Area' started by eclipxe, Oct 1, 2020.

  1. eclipxe

    eclipxe NI Product Owner

    Messages:
    160
    The Maschine+ page mentions you get to pick two additional expansions - I registered my Maschine+ last week and I don’t see any voucher or way to get additional expansions?
     
    • Like Like x 2
  2. imagevoice

    imagevoice NI Product Owner

    Messages:
    53
    I think they will arrive shortly via mail or in your voucher-page in your account. The official release was just today - so I am waiting too. I got my M+ just some minutes ago and have to download of the libraries now - takes a while...the wlan in it is not the best :(
     
  3. imagevoice

    imagevoice NI Product Owner

    Messages:
    53
    Official Info from the Voucher-Page:

    PLEASE NOTE:
    • E-vouchers are issued after an eligible purchased product is registered
    • Allow up to 24 hours after you registered your NI product for new e-vouchers to appear here
    • Expired e-vouchers are automatically removed after expiry date
     
  4. René must be Unique

    René must be Unique NI Product Owner

    Messages:
    1,895
    Good that you brought it up.
    This has been a problem for a long time, that after registration the EV is not activated.
    I have looked in my account and the EV is indeed not yet present.
    Let's hope it will be there tomorrow.

    René
     
  5. eclipxe

    eclipxe NI Product Owner

    Messages:
    160
    I've had the device for a week now and no eVouchers
     
  6. Eplewine

    Eplewine New Member

    Messages:
    9
    I got my Maschine+ yesterday and haven’t received my two vouchers either. I registered over 24 hours ago now. Looks like it’s quite common then. I was going to post about it myself actually, thanks for bringing it up! :)
     
  7. ALDREAD

    ALDREAD NI Product Owner

    Messages:
    5,475
    Not yet !
     
  8. Crevice

    Crevice New Member

    Messages:
    19
    None for me either. Can someone from NI please chime in here?
     
  9. eclipxe

    eclipxe NI Product Owner

    Messages:
    160
    I contacted support and they took care of me.
     
    • Like Like x 1
  10. Crevice

    Crevice New Member

    Messages:
    19
    did you email them? what is the best way to get them to fix it?
     
  11. eclipxe

    eclipxe NI Product Owner

    Messages:
    160
    I emailed and I chatted during the support hours today.
     
  12. Old Mike

    Old Mike NI Product Owner

    Messages:
    486
    I got an e-voucher about 25 EUR
     
  13. eclipxe

    eclipxe NI Product Owner

    Messages:
    160
    You’re supposed to get two vouchers for expansions. A $25 evoucher is for Komplete if you recently bought or upgraded.
    “Take some time to explore the Expansions on offer, and choose two to give MASCHINE+ some new sounds. ”
     
  14. Old Mike

    Old Mike NI Product Owner

    Messages:
    486
    Yes, did an update yesterday, youre right.

    Btw; is it possible to use more than one voucher when buying something?
     
  15. ALDREAD

    ALDREAD NI Product Owner

    Messages:
    5,475
    No
     
  16. imagevoice

    imagevoice NI Product Owner

    Messages:
    53
    Got a "Welcome to Maschine+"-Mail including the two E-Vouchers :)

    Arrived at 11:40 (german time).

    :( But I cant decide which one - too many options :confused:
     
    Last edited: Oct 2, 2020
    • Informative Informative x 1
  17. sephsrot

    sephsrot New Member

    Messages:
    10
    same problem. i was trying to get them before my road trip
     
  18. olafmol

    olafmol NI Product Owner

    Messages:
    395
    when you are not willing to use them (as they are basically a discount, and you still need to pay the remaining amount), can you also give them away or sell them?
     
  19. Roonan

    Roonan New Member

    Messages:
    6
    On a side note. I discovered I can download the expansions I already owned pre-maschine+
     
  20. imagevoice

    imagevoice NI Product Owner

    Messages:
    53
    the vouchers are for the "full-price" of one expansion each - and they are connected to your account. dont know if they work for others. I dont believe you can transfer vouchers officially...
     
    Last edited: Oct 5, 2020
    • Informative Informative x 1