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Bug Maschine -> Preferences -> Hardware -> Missing Keyboard S49

Discussion in 'MASCHINE Area' started by Beginner_33, Mar 17, 2019.

  1. Beginner_33

    Beginner_33 New Member

    Messages:
    3
    Hello Community

    English:
    I have the problem that in the settings under Preferences --> Hardware --> Controller only Machine Studio is listed and the keyboard s49 is not displayed. The keyboard is used with original USB cable and USB 3.0 port with >500 Miliampere. Although the s49 is listed in Machine under the controller next to Machine Studio and is defined with a check mark. This means that the connection from the Complete Control software to the machine is not present. In the software Komplete Kontrol an additional browser window does not appear either, which is necessary, however, so that the sounds can be searched synchronously in the NKS Browser with the s49. The hardware as well as the software are current (15.03.2019) and as PC software OS is used. What is the cause of the problem? Thank you and greetings, Beginner_33

    German:
    Ich habe das Problem, dass ich in den Einstellungen unter Preferences --> Hardware --> Controller nur Maschine Studio aufgeführt ist und das Keyboard s49 nicht angezeigt wird. Das Keyboard wird mit Original USB Kabel und USB 3.0 Port mit >500 Miliampere verwendet. Obwohl das s49 in Maschine unter den Controller neben Maschine Studio aufgeführt ist und mit einem Haken definiert ist. Das bedeutet, dass die Verbindung von der Software Komplete Kontrol und zu Maschine nicht vorhanden ist. In der Software Komplete Kontrol erscheint auch nicht ein zusätzliches Browserfenster, was jedoch nötig ist, damit mit dem s49 die Sounds synchron im NKS-Browser gesucht werden können. Die Hardware wie auch die Software sind aktuell (15.03.2019) und als PC-Software wird mit OS gearbeitet. Was ist die Ursache für das Problem? Danke und Grüsse, Beginner_33
     

    Attached Files:

  2. D-One

    D-One Moderator Moderator

    Messages:
    6,852
    • Like Like x 1
  3. Beginner_33

    Beginner_33 New Member

    Messages:
    3
    Hello D-One

    Thanks for your message. what does that mean for the rest of the process? will someone from native instruments get in touch with me?

    Greets from Switzerland
     
  4. D-One

    D-One Moderator Moderator

    Messages:
    6,852
    Hi. No problem.
    No, no one is going to contact you. The Product Owners for both KK and Maschine are aware of this issue and are working on it internally, so now, we wait for an update that fixes the issue.

    Tagging the issue here on the forum is purely for reference, so others searching know it's a confirmed known bug.
     
  5. Beginner_33

    Beginner_33 New Member

    Messages:
    3
    Hy D-One

    Thanks for your message.
    So, i will wait for next update.

    Best regards