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Maschine Software not available in native access

Discussion in 'MASCHINE Area' started by thotem, Mar 12, 2018.

  1. Hansi Fleck

    Hansi Fleck New Member

    Messages:
    3
    Hello, Mick!
    Thanks in advance for helping out. I got abrand new MK3 delivered today and I cannot see any software except Kontakt 6 and Reaktor 6 in the Not Installed section of Native Access app. Could you please have a look at this, please?
     
  2. Hansi Fleck

    Hansi Fleck New Member

    Messages:
    3
    HI again,

    I just received an email from NI, now all the software is available in Native Access. Problem solved, thanks!
     
  3. james adams

    james adams New Member

    Messages:
    2
    I am having the same problem! 3 days now and nothing is showing up, its so frustrating :( my maschine is brand new and i have registered it, sent a ticket 2 days ago and still not heard anything please can someone help me with this?
     
    Last edited: Dec 5, 2018
  4. Mick @ NI

    Mick @ NI Banaholic NI Team

    Messages:
    1,796
    Hello, I saw this morning that you posted here within one hour of registering, so I decided not to reply yet, since it simply takes a little while for the software to be added.
    Happy to hear it is now resolved :)

    Hi James, where did you buy this Maschine? Since its not brand new, but has been returned to the store. I recommend going back to the store to get a brand new one.
     
  5. james adams

    james adams New Member

    Messages:
    2
    i bought it from an online store, as far as i am aware it was brand new, and the hardware was sealed, sending back seems a long process, has the serial been registered already? is there nothing else you can do to help?, thanks
     
  6. Mick @ NI

    Mick @ NI Banaholic NI Team

    Messages:
    1,796
    I cant directly, no. Please open a ticket with support, if you can show a proof of purchase/receipt they will be able to help you! :)
     
  7. Heath Barrack

    Heath Barrack New Member

    Messages:
    1
    Please help. I just purchased a Maschine MK3 off of eBay, I got a used one because, like most musicians, I'm your typical poor, struggling artist, and I was just trying to save a few dollars--but since the device has already been registered, and since it also didn't come with any software serial numbers either, I can't use my MK3 at all, and it's a real bummer. I can provide you with proof of purchase with my eBay invoice, if that would help. I just want to start making music.
     
  8. D-One

    D-One Well-Known Member

    Messages:
    10,075
    If you contact the seller he can transfer the license to you, he does not lose it, you both keep the software, so theres zero reason for that person not to transfer. Read here for proof in case you want to send him/her a screenshot/link of this being stated by and official NI employee:
    https://www.native-instruments.com/forum/threads/licence-transfer.421593/#post-1980051

    Your other option is to buy the software for 69 bugs or an M32 wich is less than 100 bugs and comes with a Maschine 2 license.
     
    Last edited: Oct 11, 2020
    • Informative Informative x 1
  9. René must be Unique

    René must be Unique NI Product Owner

    Messages:
    2,128
    Did you register the serial number of your Maschine mk3 within NA?

    René
     
  10. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2,445
    You can contact our registration so we can help you with the process. We're available via email and chat here: https://support.native-instruments.com/hc/en-us/sections/360000092577-Registration-and-Activation