Maschine Software not available in native access

Hello, Mick!
Thanks in advance for helping out. I got abrand new MK3 delivered today and I cannot see any software except Kontakt 6 and Reaktor 6 in the Not Installed section of Native Access app. Could you please have a look at this, please?

 

HI again,

I just received an email from NI, now all the software is available in Native Access. Problem solved, thanks!

 

I am having the same problem! 3 days now and nothing is showing up, its so frustrating my maschine is brand new and i have registered it, sent a ticket 2 days ago and still not heard anything please can someone help me with this?

 

Hello, I saw this morning that you posted here within one hour of registering, so I decided not to reply yet, since it simply takes a little while for the software to be added.
Happy to hear it is now resolved

Hi James, where did you buy this Maschine? Since its not brand new, but has been returned to the store. I recommend going back to the store to get a brand new one.

 

i bought it from an online store, as far as i am aware it was brand new, and the hardware was sealed, sending back seems a long process, has the serial been registered already? is there nothing else you can do to help?, thanks

 

I cant directly, no. Please open a ticket with support, if you can show a proof of purchase/receipt they will be able to help you!

 

Please help. I just purchased a Maschine MK3 off of eBay, I got a used one because, like most musicians, I'm your typical poor, struggling artist, and I was just trying to save a few dollars--but since the device has already been registered, and since it also didn't come with any software serial numbers either, I can't use my MK3 at all, and it's a real bummer. I can provide you with proof of purchase with my eBay invoice, if that would help. I just want to start making music.

 

If you contact the seller he can transfer the license to you, he does not lose it, you both keep the software, so theres zero reason for that person not to transfer. Read here for proof in case you want to send him/her a screenshot/link of this being stated by and official NI employee:
https://www.native-instruments.com/forum/threads/licence-transfer.421593/#post-1980051

Your other option is to buy the software for 69 bugs or an M32 wich is less than 100 bugs and comes with a Maschine 2 license.

 

Did you register the serial number of your Maschine mk3 within NA?

René

 

You can contact our registration so we can help you with the process. We're available via email and chat here: https://support.native-instruments.com/hc/en-us/sections/360000092577-Registration-and-Activation