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Maschine was working... Updated firmware and...

Discussion in 'MASCHINE Area' started by Imaginetica, Jul 25, 2019.

  1. Imaginetica

    Imaginetica New Member

    Messages:
    3
    Hello all...

    I am a brand new Maschine user. I don't have a complicated setup by any means; Macbook, headphones, and of course an MK3. I have only had my MK3 for 2 days.

    I unboxed it, plugged it into my Mac, turned it on, and was able to play and hear everything thru my Mac's speaker! I am very happy!!

    I had to go to work so shutdown everything...

    I came back to it and everything was working fine the same as before. I begin watching tutorials for beginners and went about downloading an expansion pack.

    At some point, I got an alert in Maschine that a firmware update for the MK3 was available. I downloaded it. Installed it. It restarted.

    I went back to use the MK3 after the firmware was updated and the expansion pack was installed. I immediately ran into hearing NOTHING.

    I could see everything in the Maschine and on the MK3 working exactly as expected only no sound what so ever. Start/stop projects in Maschine or on the MK3 and watch them both work as if I had muted my system; however, I could hear sound from other NI instruments like FM8 and Absynth just fine.

    I literally only installed those two things. I don't think I even touched Maschine or the MK3 during the installations. At this point, I am very sad.

    I read a bunch of stuff on how to fix the problem but nothing was exactly the same problem and nothing worked. Every setting change I made during this process was undone as soon as I determined it didn't work. I rebooted my Mac with the MK3 plugged and not plugged. I tried also to use the MK3's headphone jack no difference in any configuration.

    I have no idea what else to do or try.

    Any of you much experience users have any ideas or recommendation? I would really appreciate any help anyone is able to provide.

    Sláinte!
     
  2. Reefius

    Reefius NI Product Owner

    Messages:
    490
    What are your audio settings in Maschine software? File --> Preferences --> Audio
     
  3. Imaginetica

    Imaginetica New Member

    Messages:
    3
    Thanks for the quick response Reefius!
    I'm really confused now... In order to answer your question, I launched the app. I was immediately presented with the Preferences dialog with the Audio tab selected. I had previously turned the MK3 off, so of course, didn't have the MK3 selected as the device. I turned the MK3 on. Thought I had selected the MK3 in the dialog and closed it. EUREKA! Beautiful sounds! I think what has happened is that I misunderstood the narrator of the ask.video I was watching at some point and set it to MK3. I shot myself in the foot at that moment and didn't realize it. Worse, based on that misunderstanding, I didn't think anything of it anytime I saw that setting subsequently.

    Now that I'm really seeing it and thinking a tad, I understand the issue. I should have already known as my KAudio 6 is configured the same way.

    The interesting thing is this though... When it was set to device = MK3 and I was jacked into the MK3 with my headphones I never got any sound out it. I should have. Shouldn't I?

    Tschüss,
     
  4. René must be Unique

    René must be Unique NI Product Owner

    Messages:
    1,285
    You also have to tell the MK3 that.
    You do that in the preferences menu or on the hardware in settings.

    René
     
  5. Imaginetica

    Imaginetica New Member

    Messages:
    3
    Thanks for the tip Rene