Massive reinstall on mac sierra

Hello

I recently bought a Komplete 11 update,
I installed almost every stuff with success.
Except for FM8 and Massive which are missing in my NI folder application (probably reased by mistake)
Despite they are missing on my computer, Native access list them as "installed"
So I don't see any solution do dowload this files
note : My version of Komplete 6 refuse to do an install on mac sierra

Thanks for help
Best

 

Have a look at this article: https://support.native-instruments.com/hc/en-us/articles/210291865
Otherwise you can also try to install FM8 and Massive via the Demo installers available on the individual product pages.

If this doesn't solve the problem, contact NI Support directly: https://www.native-instruments.com/en/company/contact-ni/

 

solger, thanks a lot for response
(I also had a response from Native customer support)
I did not thought about the demo strategy, good idea !
I will first make a clean uninstall of the softwares, and see if Native access has the right behaviour then
(probably)
...

 

ok
the good thing to do (on mac) is to uninstall properly the ancient files
cheers
E