massive x 1.3.1 ver not loaded factory library

hello guys

i have a biggest problem

i used massive x 1.2.1 ver before

now update 1.3.1

And my presets library disappear

look at this picture plz

i'm 'pc' user & cakewalk use, window 10, massive x & factory library newest version both

anything you know this? or How to designate location on massive x?

i need help plz ㅠㅠ

 

Hey Kim,
1. Make sure you have the right version of Massive X loaded in Cakewalk by clicking the NI logo, if it's not the same version please check your VST folders :
Plug-in Administration in Cakewalk
2. If that's not the issue please check this article :
Some Presets are Missing in MASSIVE X

 

[QUOTE="Jeremy @
finally i solve that!!! thank you! but i need more help
1.3 library load error only new in 1.3 problem nothing else
look at this pic plz

 

Hey Kim,
We need to get a closer look, please get in touch through this typeform, please include the result of your support tool :
https://support.native-instruments.com/hc/en-us/articles/360009382457