Massive X - Our House Preset Error

I've installed the Our House expansion and see it in the module when I open Massive X, but when I select one of the new presets I receive an Error Loading Preset box stating "Could not load preset". I've tried uninstalling Massive X and Our House. I've tried Rescan Presets. Still the same error. Any thoughts on how to fix?

 

Hey JMay317,
Please check the steps in that article :
Some Presets are Missing in MASSIVE X
Did that fix the issue ?

 

Thanks for the response Jeremy. I’ve tried all the steps in the mentioned post to no avail. It’s strange because all the other presets show up and the “Our House” presets show up in the browser, yet when I click on an Our House, preset it states it “Could not load preset”.

 

here´s also everything fine, presets are there and can be played (tested just ~20)
sorry that I can´t help more

 

Hey Jmay,
Then we need to get a closer look, please get in touch with us through this typeform :
https://support.native-instruments.com/hc/en-us/articles/360009382457
Please include the result of your support tool there.