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Solved NA doesn't start, No compatible update found

Discussion in 'NATIVE ACCESS' started by Reefius, 28/9/21.

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  1. Reefius

    Reefius NI Product Owner

    Messages:
    752
    I wanted to check for an update for Massive X that fixes the black screen issue, but NA fails to start.
    It was working fine earlier today.

    Any ideas?

    NA.jpg
     
    Reefius, 28/9/21
    #1
    • Like Like x 1
  2. Dj Ravix

    Dj Ravix NI Product Owner

    Messages:
    100
    Have the same issue ... Had some new stuff come in and wanted to Register ... I think its an issue with the server as logging in to the website also gave me an error ... got in after a few retry's but opening NA still gives this error
     
    Dj Ravix, 28/9/21
    #2
  3. Peter Beauchamp

    Peter Beauchamp New Member

    Messages:
    18
    I have exactly the same issue, I only downloaded some updates a few days ago so I know it was working ok. I have followed the advice on the website and still the same problem exists. My internet connection is working fine.
    I have downloaded a fresh copy and installed it with no change, I think this is a NI issue.
     
    Peter Beauchamp, 28/9/21
    #3
  4. F_E_F

    F_E_F New Member

    Messages:
    1
    Me, too

    Maybe a NI network issue???
     
    F_E_F, 28/9/21
    #4
  5. Dj Ravix

    Dj Ravix NI Product Owner

    Messages:
    100
    Yeah its kind of weird
    I would agree ...
    However there is no report from any of the mods on here that there is an issue
    and also nothing on the website as far as i could see
     
    Dj Ravix, 28/9/21
    #5
  6. hallo@hjortur.dk

    hallo@hjortur.dk NI Product Owner

    Messages:
    22
    Same here.

    Looks like a Native Instruments server problem...
     
    hallo@hjortur.dk, 28/9/21
    #6
  7. rdalcroft

    rdalcroft NI Product Owner

    Messages:
    84
    Same Here
     
    rdalcroft, 28/9/21
    #7
  8. zephry

    zephry NI Product Owner

    Messages:
    1.966
    Same can't even login on the main site. Message says heavy traffic. After waiting a minute or so.
     
    zephry, 28/9/21
    #8
  9. Evgeny S

    Evgeny S New Member

    Messages:
    1
    Same problem
     
    Evgeny S, 28/9/21
    #9
  10. Kymeia

    Kymeia NI Product Owner

    Messages:
    6.268
    Same here - tried reinstalling from NI site too
     
    Kymeia, 28/9/21
    #10
  11. WolfRevo

    WolfRevo NI Product Owner

    Messages:
    323
    Yeah ... and Login to the main website also shows "connection failed" which looks like they have an issue with this in their backend ... and I really HOPE it's only a technical issue and no data leakage issue.
     
    WolfRevo, 28/9/21
    #11
  12. Vocalpoint

    Vocalpoint NI Product Owner

    Messages:
    188
    Whew - glad to see I am not alone. I went thru NI's outdated "proxy" article for Windows 10 and checked everything else here - have made no changes and have never seen this message - so I am relieved to see this being something from the mothership.

    Cheers!

    VP
     
    Vocalpoint, 28/9/21
    #12
  13. Glenn Rueger

    Glenn Rueger New Member

    Messages:
    4
    Oh man, I could have saved a lot of time and stress by looking here first. Hopefully NI people can get this sorted soon.
     

    Attached Files:

    Glenn Rueger, 28/9/21
    #13
  14. Zemertz

    Zemertz New Member

    Messages:
    3
    Same here, It says problem processing your request and asks me to signin in which fails.

    It seems to have a problem communicating with the server to log you in possibly. Logging into native access via brower to the ni website is fine though
     
    Zemertz, 28/9/21
    #14
  15. Antonis Keramidas

    Antonis Keramidas New Member

    Messages:
    1
    Same here right NOW, Why??? Please help
     
    Antonis Keramidas, 28/9/21
    #15
  16. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2.445
    I can confirm that there is an ongoing issue preventing the connection to NA for some users.
    We're working on it now with the highest priority and hopefully we can get this sorted as soon as possible.
    Sorry about that everyone :oops:
     
    Matt @ NI, 28/9/21
    #16
    • Like Like x 1
  17. Keith Cocker

    Keith Cocker New Member

    Messages:
    6
    From the SUPPORT Page "Please note that we are investigating an issue where some users receive an error when attempting to log-in to Native Access. We hope to resolve the problem shortly. Apologies for the inconvenience."

    Hopefully shortly means shortly!!
     
    Keith Cocker, 28/9/21
    #17
  18. Timmy Rise

    Timmy Rise New Member

    Messages:
    5
    Good luck for the reparation :)
     
    Timmy Rise, 28/9/21
    #18
  19. DeepThumb

    DeepThumb NI Product Owner

    Messages:
    188
    No problem! My analog and account independent HW works. ;)
     
    DeepThumb, 28/9/21
    #18
  20. Dj Ravix

    Dj Ravix NI Product Owner

    Messages:
    100
    Well at least that is A confirmation that NI is also aware
    I would think it's a massive sever outage of sorts or some idiot is DDOSing the crap out of NI's servers
     
    Dj Ravix, 28/9/21
    #19
    • Like Like x 1
  21. konradc

    konradc New Member

    Messages:
    1
    Huh, I've bought Complete Collector's edition 2 hours ago, can't log in, download and use it. Crappy start.
     
    konradc, 28/9/21
    #20
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