Native Access Blank Screen

So I seem to have an issue with Access. When I start the program all I get is a blank screen with a background graphic. The About window also shows no content. Ive reinstalled the app with the same resulting issue. Not sure what to do to get my updates...
Please help! I need to make beats!

 

Have you already tried to reboot your computer?
Also check if you have the latest drivers installed for your graphics card.

Otherwise contact NI Support directly: https://www.native-instruments.com/en/company/contact-ni/

In the meantime, you can also manually check for updates here after you [LOGIN] with your account on the webpage:
https://www.native-instruments.com/en/support/downloads/update-manager/

 

Opened Native Access yesterday and got a blank white screen and a lot of wi-fi activity... a window popped up telling me that NA was updating...
and when it opened (which took ages to display) key information was missing -- see the 4 screen grabs.

Opened a Support Ticket with NI about this and sent them the screen grabs so they are aware of the issue. From what I gather there looks like an update available for Kontakt but I'm holding fast until I know what's happening. Last time I used NA to "update" Kontakt it refused to display when I opened old projects. The only way I could resolve it was to "grab" a copy BEFORE NA installed the update, roll back to the previous version of Kontakt and install manually. What a palava especially as NA is meant to make things easier. What a joke NA is!

 

This is related to graphics drivers screwing things up in Windows, not with NA. You're running nVidia, I presume? Roll back their drivers a few versions back, see what happens. Also, make sure that Windows don't update drivers for your hardware instead of you (google on how to do that).

 

Why should I have to do this -- seriously? I run state of the art graphics, photo editing, video editing and music software. ALL OF WHICH WORK PERFECTLY USING THE LATEST GRAPHICS DRIVERS. Why should I have to jump through hoops because Native Access doesn't work properly?
Native Access now (today won't even open at all. See screen shot "Not Responding"

 

You should do this because it's a possible solution. It is well-known that nVidia's drivers can mess stuff up with some particular programs and not others, it has happened many times before and it still happens from time to time up to this day.

 

I would absolutely not blame display drivers for this. I've used nvidia for decades and have never seen this sort of issue. It's more likely a timing issue in Native Access or..

How are your operating system fonts size set at? 100%?

Have you tried disabling your antivirus?

 

You might not, but just because you have never seen that sort of issue, doesn't mean others didn't. Google around a bit and you will see it's a pretty regular issue between nVidia drivers and W10. It is absolutely possible that their drivers are at fault here, and as a method of troubleshooting, rolling them back will definitely help in determining who's fault is it and where it lies.

Antivirus is something that would have absolutely nothing to do with a GRAPHICAL issue such as this.

 

I'm glad you've got this issue fully diagnosed. Never heard of nvida drivers making an app stall and not respond, it's far more likely to crash.

To the OP please check out my advise, I agree with you unlikely to be a display driver issue. Another thing I've thought of is try different display resolutions and if it's windows try running Windows update until there are no updates left (assuming it's windows). My first hunch is font size and antivirus though. Perhaps reinstall NA.

 

It's as if you didn't read my post. In order to further the diagnosis of the issue, rolling back the graphics drivers will help. Again, just because you didn't hear about nVidia drivers screwing things up in various ways, doesn't mean it never happened to other people. And it's easy to find examples and evidence of exactly that happening via a simple google search. ESPECIALLY in relation to W10 updates and nVidia drivers.

 

We have a difference of opinion, please accept this as I have and move on, I don't want to hijack the OP's thread and his issue is not resolved, until it is nobody knows yet what the actual issue is..it is just opinion.

 

Except it's not a difference of opinion. This has happened before.

https://www.native-instruments.com/forum/threads/native-access-and-win-10.314482/


Either updating to the latest graphics drivers (NOT letting Windows Update to do it) or rolling back should help/give pointers to what to do next.

 

I wouldn't recommend any third party drivers be updated via Windows update. Can we wait for the OP's response now please? It's his problem and I'm sure he's read what we both have to say and he will action accordingly.

Reading ED's link he has a point here, I'm taking your post at face value saying the driver is up to date. Have you actually been to nvidia's site and updated the graphics card drivers?

 

OK guys, I figured it out. It has nothing to do with graphics cards or drivers. It is 3rd party fonts and I think it has something to do with the latest Windows 'Creative' update that just came out. All that I did to fix this issue was deactivate 3rd party fonts. I use a font manager, so the process was super easy. Its weird that this just happened and it only happened to this app and one other music app Loopcloud. After deactivation, both ran just fine. So I would almost look at how Native Access uses fonts and maybe change that behavior if this is something that is possible. Hope it helps you guys out!

 

Hey Jadan -- You cracked it! THANKS. I uninstalled some recent fonts through my font manager. Opened Native Access and BINGO -- perfect display. Updated Kontakt to 5.6.8 now without issues too. Very relieved by this I can tell you. Confirmed that NI need to look in detail at the font issue with Native Access in W10.

 

Yeah I mentioned fonts in my very first post. Make sure they are set at 100% for the OS.

 

Display scaling is not the same thing as the actual fonts that are being used (which ended up being the problem). I have it running at 125% and nary an issue.

 

Oh for gawd sake... Sure. I'm asking him to check. For what it's worth I was a little warmer than it absolutely has to be drivers don't you think? Nevermind I'm not here to gloat

 

I had this issue (and a very similar issue with Google Backup and Sync). I fixed both by using a font manager (NEXUS Font) to remove two fonts, AndroidEmoji.ttf and AnjaNewLipi-light.ttf. I chose these two only because they were both displaying blank in the font manager. After a reboot, both of my troublesome apps (NI and Google) worked normally again. I have no idea where the fonts came from, so no idea what I've broken by removing them, but I'll find out eventually (or not). Likewise, I removed both together, so I don't which was causing the problem. HTH.

 

Only a month gone by and the problem is back (although the two fonts aren't). I've tried uninstalling other third-party fonts, again using NEXUS Font, this time without success. It is very irritating that NI is releasing software that is so easily screwed up by fonts, especially ones that presumably are of no intentional relevance to Native Access.

This time, I found a bunch of Samsung-originated fnts (no idea what installed them). Uninstalling them doesn't solve the problem, although it changed the behaviour of Native (No)Access in that a long delay occurred before the blurry blue and white backdrop actually appeared. Still no sign of anything meaningful, unfortunately.