1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE

Native Access Blank Screen

Discussion in 'NATIVE ACCESS' started by Jadan Duffin, 20/5/17.

Page 2 of 2
  1. Freddy Gains

    Freddy Gains New Member

    Messages:
    1
    Hey all, I had a problem with Native Access opening with a blank white screen. Fortunately, I had the exact same problem with Arturia software a couple months back and the fix their support offered worked for Native Access. In my case, it’s the NVidia driver.

    The fix for me was to go into the NVidia control panel settings and set Native Access to open using High Performance graphics as opposed to the standard graphics card. Hope this helps!
     
    Last edited: 21/6/18
    Freddy Gains, 20/6/18
    #21
  2. alex_dj all-x

    alex_dj all-x New Member

    Messages:
    2
    native acess is blank for me i got new laptop no monitors connected. win10, radeon tm 3, open gl 4.2, i did from other thread to change the registry i updated everything still nothing i also set to high performance still nothing, please help me.
     
    alex_dj all-x, 6/6/20
    #22
  3. alex_dj all-x

    alex_dj all-x New Member

    Messages:
    2
    i also notice at the system requirements needs Intel Core i5 or equivalent CPU
    i have AMD Ryzen 3 3200U is it ok?
     
    alex_dj all-x, 7/6/20
    #23
  4. Lou Syracuse

    Lou Syracuse New Member

    Messages:
    2
    I realize this post is about 2 years old, but how exactly did you do this? Hoping it might resolve issues with my installation issues today...

    Thanks,
    Lou
     
    Lou Syracuse, 18/6/20
    #24
  5. addhitman

    addhitman NI Product Owner

    Messages:
    115
    Hi kids,

    It's August 2020. My PC must have Covid19.
    Here's what my Native Access screen looks like:

    upload_2020-8-29_14-10-32.png

    I've restarted.

    Is this an NI issue or Windows?

    Is there a simple way to fix or way to diagnose that doesn't require a master's degree in computer science?

    Thanks!
     
    addhitman, 29/8/20
    #25
  6. tcr333

    tcr333 New Member

    Messages:
    1
    I'm having a similar problem. I do see the products I own but I don't see images for the products Native Access.png

    I agree that rolling back drivers shouldn't have to be an option to resolve this.
     
    tcr333, 29/8/20
    #26
  7. Mark Oxley

    Mark Oxley NI Product Owner

    Messages:
    24
    I just opened my Native Access and it looks the same. All the thumbnails have vanished.
     
    Mark Oxley, 30/8/20
    #27
  8. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Messages:
    1.339
    Hey addhitman, tcr333, Mark Oxley.
    Your issue is a little different from the original post. This was a temporary issue, the Native API team just fixed it. Here is the link to a post with other users affected :
    https://www.native-instruments.com/forum/threads/all-native-access-plugin-images-are-missing.423041/
     
    Jeremy @ NI, 31/8/20
    #28
  9. Paule

    Paule NI Product Owner

    Messages:
    7.555
    NI captured the pac-man who eaten up all the thumbs. All is fine now.
     
    Paule, 1/9/20
    #29
    • Funny Funny x 1
  10. addhitman

    addhitman NI Product Owner

    Messages:
    115
    It's working fine since today's update. Thanks!
     
    addhitman, 1/9/20
    #30
    • Informative Informative x 1
  11. John Xu

    John Xu New Member

    Messages:
    2
    To fix the issue I simply had to:
    - open regedit: win + R, then enter "regedit"
    - delete the folder entry located at: Computer\HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Native Access
    - restart native access.

    Update: it happens again with Win11, the method above also worked.
     
    Last edited: 22/10/21
    John Xu, 21/9/21
    #31
Page 2 of 2