Native Access losing my Content location preferences

I've set my Content preferences path to my Samsung external SSD, as it's much larger and faster than my C drive. However, Native Access, seemingly at random, occasionally changes back to its default C:/Users/Documents Native Instruments path, and then complains it can't find various libraries etc. While it is simple enough, if tedious, to relocate these, I'd really like to know why this happens, and if possible stop it.
Tony G

 

If your external drive is connected via usb, and computer set to put usb port to sleep to save power, it is possible your external device not ready when you go to install. Common issue on windows. Optimize your system to not put usb ports to sleep, and open external drive window on desktop before doing updates to ensure mounted and live.

 

Thanks for your prompt reply. I've set my ports to not sleep, and I always plug the SSD in before switching the computer on, so it's always mounted. Hopefully this will have fixed the issue, I'll let you know,
Tony G

 

It’s the same on macOS. Just make sure the external drive is online before running Native Access, or else the location path will be reset to the default.

 

Thanks for your replies. As I said above, the SSD is always plugged in before I switch the computer on, and I check that it's mounted and available.
I run my own custom power plan for audio etc, as I don't want unexpected interruptions, but the option to switch off USB Selective Suspend doesn't seem to be available to me. However, I was able to disable Windows from switching off my ports via Task* Manager; I checked Native Access today and it seems happy, but as the issue was somewhat random, I'll keep an eye on it for a bit and report back if it recurs.
Thanks again,
Tony G
*Edit: Device Manager D'Oh!

 

Just note that when Native Access runs and cannot access the custom path to your external drive, it will reset the path to the default.

Double-check your external drive is online and make sure its Driver Letter is the same as in your custom path. I have not used Windows for a long time but Windows of the past used to assign Drive Letters for other drives randomly unless you explicitly assigned one in the Properties setting.

 

Again thanks for replies. As I said previously, the SSD is always plugged in and mounted, and on the same drive letter (D) before starting Native Access, but I think Windows might have been switching off power to the ports as suggested above. I switched off Windows ability to turn the ports off via Device Manager, and I checked Native Access again today and all seems to be working ok.
Thanks again for your help,
Tony G

 

Yes! This was same issue i had with my intel nuc with usb storage, vs another box with esata. Usb would randomly not be there, while esata external always seen. The task manager setting was the one...i could not recall exact item as i dont do that every day. Glad that worked! Microsoft has made stuff like that a pain. Switching off the fast access thing also useful. I think there is a windows optimization check.ist from n.i. On here somewhere.

 

Indeed, during my long acquaintance with Windows it never ceases to amaze me how it finds so many ways to hide things from its users! However, you can usually find them with a bit of digging. I'm still on W. 10, waiting to see how others get on with 11 before I take the plunge...I'm expecting it to hide yet more things...
I checked Native Access again yesterday and today, and it seems to be happy, so we can probably mark this as solved, though I don'tknow how to do that.
Yet again, thanks for your help,
Tony G