Native How Can You Do This To Us Protools Users?

What the F is going on here?

Youve read it - ITS completely B-S!

Important notice regarding Pro Tools compatibility under Mac OS X 10.5

Native Instruments has identified a major compatibility issue with some of its products in Pro Tools hosts under Mac OS X 10.5. This issue can
result in intermittent freezes when running RTAS versions of NI instruments or effects with Pro Tools under the latest Macintosh operating system.

Native Instruments is working closely with Digidesign to resolve these compatibility issues and will release RTAS updates for all affected products as soon as possible. In the meantime, Native Instruments does not recommend using the RTAS versions of these products under Mac OS X 10.5 in conjunction with Pro Tools.


You left us out in the cold for so long.
Im really P*I*S*S*E*D at you.

First you released Kore1 that absolutly DID NOT WORK and then you had us buy the "update" - And now this complete lack of interest to make your product compatible with the ONE MAJOR DAW - Protools...

When will you fix the RTAS issue with Protools and make all the programs in Komplete 5 work? EXACTLY WHEN?

We dont need to look at your LAME explanations on this homepage anymore.

SPIT IT OUT ONCE AND FOR ALL NOW!

Respond to this now - We are getting pretty mad at the DUC.
P

 

Why don't you try writing to both support teams (Digidesign and NI) and asking them instead of venting here?

Just curious...

ew

 

OK - AHA - But as Ive paid for these product - REALLY - its not my job at all. Ive got other things to do - And Ive paid for NI to fix this.
If its something to do with Digidesign - then walk as you talk :

"Native Instruments is working closely with Digidesign to resolve these compatibility issues"

- COMMUNICATE with Digi and Fix this.
Just mad....

Peter

 

I'm not a NI employee- if we don't have @ NI in our user name, we don't work for them. If you want to ask someone who might know the answer, talk to support.

ew

 

If your a moderator at NI - you work for them. If you dont get paid - thats your problem. But ahhh... Yes you might work at Steinberg That figures. NI should state - our software only work with german partners...
I dont blame you - But im really tired of this company´s policy here.

NI F****d up my pipeline and it has cost me far a lot . I work with important partners i Sweden and abroad - and this thing really messed it up for us.

In fact - It feels like being robbed or Hi-jacked at ebay.

NI - hire some programmers, spend 100 K € /1 % of what we already paid for non-existent functionality and get this mother up flying on PT in a hurry.

Some CEO doesnt show up at work it seems.

 

http://www.native-instruments.com/forum/faq.php?faq=vb_read_and_post#faq_vb_moderator_explain

Let's see- you say you're too busy to contact support because you have other things to do. Yet, you find time to rant on the forum in a totally non- constructive manner. Doesn't make much sense, does it?

Oh- and while you're at it, I suggest you read this as well:

http://www.native-instruments.com/forum/rules.php

ew

 

OK
I never rant at Forums - This is my first.
Do you know how it feels to be pushed to ranting?
It makes me sick to the point where I cant even use the healthy 40% of the Komplete 5 package because Im uninspired! So once again - its my cost - the end-user.

Its very hard to discuss this matter without breaking a ton of NI´s Forum rules so what should we do?
Anyway Im grateful that you have not erased my posts - 1 up for U!

And Im not non-constructive.
Why dont I call support on this one?
Because its a management-level decision.
Why is it constructive?
Because I wanna ask all the NI/Protools-users if Im out of line.
So - What do you think out there?

Is it time for NI to make Komplete 5 work on Protools?

Like...NOW?


Sincere
the idahopotatoe.

 

What part of "Native Instruments is working closely with Digidesign to resolve these compatibility issues and will release RTAS updates for all affected products as soon as possible" don't you understand? Compatibility's a two way street.

And, what part of (from the forum rules) "messages specifically designed to inflame controversy or exert pressure on Native Instruments" don't you understand? If you posted something like this in the Digi forums, your post or thread would be gone and so probably would you...

ew

 

"What part of "Native Instruments is working closely with Digidesign to resolve these compatibility issues and will release RTAS updates for all affected products as soon as possible" don't you understand? Compatibility's a two way street."

- How can we understand anything about this when NI wont keep us NI-users better updated about the progress on this issue. HOW?

"And, what part of (from the forum rules) "messages specifically designed to inflame controversy or exert pressure on Native Instruments" don't you understand? If you posted something like this in the Digi forums, your post or thread would be gone and so probably would you..."

- Its to bad that this has to be bumped in this way. But dont turn it around - I and a lot of others paid $ for this - And it just doesnt work. Its hard to be superhappy and NI-friendly and talk about this at the same time. Hence the rant.

But OK - I will step back a little and let NI show that they are the company we hoped for when we invested in their stuff.

And I dont mean to offend the moderator.
Maybe I need some plugin counceling or a stressball or something.

Lets be positive - It will all happen very soon!
NI on PT all working! Its gonna be great.

Yeah its gonna rock I know it!

NI?

 

I'm not offended; if I were offended easily, I wouldn't be a moderator =)

However, toning it down's the best way to get any response from the NI people who read the forums- they expect the same courtesy that you expect from other people.

ew

 

OK I´ll keep my cool.
Hope it will work soon though.

P

 

Hi. Without ranting, how close are NI and Digi (Digi, who seems to have other things to do... like PT8) in solving this matter?

"This page was last updated on August 8th, 2008" on the compatibility page is not very promising.

 

Exactly what I wanna know too.
But the lack of information is monumental.

And so on and on and on...

Cheers anyway!
P

 

I've sent this question to NI support... if some of you contact support, too, we will perhaps get an answer one day.

Would you kindly update the information on Komplete (for example FM8) and Pro Tools compatibility in Leopard.

Your compatibility page has not been updated since the beginning of August!

How long until I can use FM8 and Kontakt in Leopard? I'm currently on 10.4.11 but will update to Leopard very soon.

Also, as you have been "working closely" with Digi, would you let us know about NI and the forthcoming PT 8 compatibility issues... rather sooner than later?

 

a small ray of hope, fellas:
http://www.native-instruments.com/forum/showthread.php?t=72114&highlight=leopard+pro+tools+december

Once they build the new engine for Kontact, they will supposedly have what they need to apply the same tech to the rest of the NI line. They say public Beta should happen in December...and since that's when pt is supposed to release, I'm wondering if it is going to be a required upgrade for both, in other words, maybe NI will ONLY work in pt 8?

 

I got an answer, quite the same as here:

http://www.native-instruments.com/forum/showthread.php?t=71685

 

Maybe some good news for some of you:

I had been waiting to switch to Leopard until this issue was resolved, but decided I couldn't wait anymore for various reasons and bought an 8 core. I was prepared to struggle with my Komplete 5 Bundle. In the meantime, I began trying to research these forums to see if there where any workarounds that would let me "get by" until the NI updates arrived.

I installed Pro Tools, all my plugs and NI stuff, and guess what happened? Everything worked! I've been working on this setup for a couple days now and have not had any issues yet (knock on wood!). I thought I'd share with you guys my specs in case any of you find it helpful:

8 core 2.8 that shipped with 10.5.4 (I have NOT updated to .5)
pro tools LE 7.4.2
2 gig of apple RAM (with 4 more gigs being shipped from a third party manufacturer-we'll see if its installation changes anything...)
Music PRoduction toolkit 7.4.2
Mbox 2 pro
PLugs:
Waves Gold v.6 (its the newest version...6.01 is it? can't remember)
Waves SSL Bundle v.6 (same as above)
Sound toys native bundle v.3
Massey L2007
Massey Tape Head
Sansamp
SMack
All the stock DIGI plugs
NI Komplete with newest updates

The only plug NI plug I haven't tried is Reaktor.

I don't know if this has anything to do with why stuff is working for me, but my mac is very clean with fresh, up-to-date installs. Nothing else is on my comp other than the OS, its basic applications and what I have listed above.
When I did my setup, I removed the boot drive that shipped with the mac and replaced it with a one terabyte seagate, formatted the drive to Mac OS Journaled and did a fresh install of the OS. All other drives are seagates as well that are Mac os journaled. I did NOT migrate my user account from my old computer...I started from scratch.
For my installation of PT and my plugs, I downloaded the most current installers and installed from there (rather than installing older versions from disk and then updating). The only plugs I didn't do this with where the NI ones. With them, I installed from disks and then used Service Center to apply all current updates.

Only bug I've noticed so far:
I opened an old session with Elektrik Piano and it did not "remember" the patch that was saved with it, so I had to manually load a new one.

Hope this is helpful to some of you

best,

 

dj108, keep working with them, you'll start getting the errors soon enough. Most of them will run for a few minutes pretending to be alright, but CPU errors, audio skipping and complete dropouts will soon follow.

I completely side with the OP of this thread. The way NI have treated their customers is beyond defending, and the fact that such negative, frustration-filled rants are the only way to get any attention to this issue only furthers the conclusion that a complete meltdown has happened at NI and they have no idea what they're doing. At this point they just appear to be money-grabbing by putting all their products on "sale" and then I wouldn't be surprised at all to see them disappear into the ether completely sometime in 2009.

Regarding contacting support - I emailed NI support 4 times about this issue over the past few months and never got a single reply. I started a thread in another part of this forum about this issue and never got a reply until I threatened to take this BS to the Better Business Bureau.

NI = FAIL. Big fat FAIL. As someone who participates daily in the DUC (Digidesign User Conference) I have made it clear to all other PT users that consider NI products that they steer clear of this company's products completely. I feel it is very important for me to make sure other users don't throw away their money like I did on products from a company who don't give a flying fart about their users. I can also tell you that Digidesign definitely would let this kind of thread pass on their board, I've seen such rants come through many times, the only difference? Actual Digi employees respond to them. With actual information.

This. Is. Completely. Unacceptable. Beyond bad-business practices, purposefully avoiding contact with your user base, constantly releasing a stream of new products while 40% of your current products don't even work... this is a "how to" on how NOT to run a Pro Audio company. Thanks for making me feel like a sucker NI, I only hope what you've done to your users comes back to you in spades.

 

An update:

http://www.nativeinstruments.de/index.php?id=leopard&L=1#c65525

ew

 

The support Techs suck

I agree 100% with you because we spent all of this money and we cant even use half of the software in Komplete 5. To add insult to injury the NI tech support staff are extremely rude and disrespectful