Native How Can You Do This To Us Protools Users?

My Komplete 5 Works!

So we have been on here trying to get out Komplete 5 to work properly and its fair to say we have all had the same issues as far as compatibility.

Here's my Experience, When I purchased Komplete 5 i was told i would'nt need another synth bundle. I spent like all day installing Komplete 5 and when it was time for me to create music DISTORTION, DROP OUTS CRACK POPS. I researched everythig called everyone to see if I didnt do something right. I called N.I. Tech support and they said "google it and read our official statement" WOW! no help the guy from N.I. Tech Support was rude!

I called my Sales Rep. At GUitat Center and he called Native Instruments and N.I. tol the sales Manager they shouldnt be selling Komplete 5. Wow! Well Long Story short. I Vowed never to buy Anything from Native Instruments again.

I was looking for another synth bundle and MY Sales Rep at Guitar Center Put me on to IK MULTIMEDIA and Thier synths,, ALL I CAN SAY IS WOW. I overlooked IK MULTIMEDIA. They have this producer pack which has SONIC SYNTH, PHILHARMONIC and SAMPLE TANK. IT cost me $140 and the sounds are out of this world.

The only problem i was havein with IK's Producer pack was that it would sometimes stall and I would get those cracks and pops not as bad as Komplete 5 but it was enough to bother my creative work flow.

I contacted Ik's Teck support they are extremely polite and helpful. Jason WIlliams from IK MULTIMEDIA told me to go into the hardware menu in my Protools 7.4.2 and change it to 1 processor.

From that Moment on EVERyTHING WORKED. ALL OF THE KOMPLETE SOUNDS BATTERY I MEAN ALL OF MY SYTNTHS AKOUSTIC PIANO DOESNT DISTORT MASSIVE IS WORKING I MEAN WOW! THIS IS WHAT IT TOOK ON LITTLE CHANGE?

SO HERE'S MY SETUP AND THIS IS WHAT'S WORKING FOR ME::::

APPLE I-MAC WITH OSX 10.5.4 2 GHZ PROCESSOR & 2 GB MEMORY
(2) GLYPH GT 050 EXTERNAL HARD DRIVES (these drives record and store all of my protools sessions. DIGIDESIGN told me not to record on my main hard drive)

PROTOOLS 7.4.2 WITH DIGI 003 RACK

THESE ARE THE SETTINGS FOR MY PLAYBACK ENGINE IN PROTOOLS 7.4.2

Hardware Buffer Size: 256 samples (i toggle between this and 128)
RTAS Processors: 1 Processor
CPU Usage Limit: 95%
--------------------------------------------------------------------------------
DAE PLAYBACK BUFFER (disk buffer)
Size: 1500 ms; level2 Cache Size: LARGE
--------------------------------------------------------------------------------
Plug-in Streaming Buffer
Size: 1000ms; Level 8

Optimize for streaming content on audio drives (this option is checked off)

GOD LUCK AND GOD BLESS!

 

February bump :|

 

I second that!

 

well i just recently re-formatted my drive and did a clean install of 10.5 and then to 10.5.5 before installing PT 8 finally. Now i have installed Traktor Pro and i have issues with it recognizing the midi controller. although everything else works...

anyone else had this problem?

 

Yearly bump.

 

so deeply disappointing. the new products keep coming, while the ones we actually want to use just gather dust. Honestly, I wish NI would just drop PT support altogether, so at least I would know to stop waiting and cut their stuff out of my system once and for all.

 

it really is unbelievable

Words cannot convey the jaw-dropping disbelief I have with this issue.

But I have a question for some of you regarding pro tools 8:

I've been lucky enough to keep my komplete 5 package puttering along while operating on pt 7.4.2 and mac os 10.5.4. Apparently, the fact that I have an 8 core with 6 gigs of ram enables komplete to work, more or less.

BUT, I'm wondering if an upgrade to pt 8 and a mac os upgrade to 10.5.6 will ruin my situation? anyone out there tried this?

thx!

 

Just bought myself now Toontracks EZDrummer to get around the CPU-errors with Battery. Really amazing sound, altough less possibilities than Battery has, but for now it works great. Now i am looking into Digidesigns Eleven in order to replace Guitar Rig, the LE version sounds great that came with PT8. So slowly phasing out all NI-stuff and never come back again...

 

Its incredible.
I started this thread 4 months ago.
Nothing - Not a god d*mn thing.

Im phasing out the NI product - Its over.

Thanks for NOTHING NI.

Will invest possible law-suit.
out.

 

Hard to find words to express my mistrust in NI at this point.

If (and that is a strong if) the compatibility update ever comes, I guess it will be for PT 7.4. and we have to wait another year for PT 8 compatibility.

It seems that Snow Leopard will be released before NI catches up Leopard compatibility for all of their clients. Well done.

And anyway, after all this, it just does not feel nice to use Ni instruments any more. Their logo reminds me of their stupid policy in using their resources. Other options give me better vibes. NI = not good for a creative state of mind.

 

At this point I think it's the sincere duty of all of us who have been burned by NI on this to make sure NOBODY WE KNOW ever buys any of their products. EVER. As a regular contributor on the Digi DUC forums I've managed to steer many-a-user away from NI products already and into better products from the competition, but I think it's necessary for NI to really feel the burn on this and understand they can't treat customers this way. GET THE WORD OUT! NI should be going out of business by year's end if we all do our part.

Make it known. Post it, shout it, Twitter it.... whateva it takes, just get the word out to any and everyone you know - DON'T BUY NI! (you can turn it into a little chant if you want)

DON'T BUY! (clap clap clap) NI! (clap clap clap)
DON'T BUY! (clap clap clap) NI! (clap clap clap)
DON'T BUY! (clap clap clap) NI! (clap clap clap)

Incidentally, here's a link to the Better Business Bureau website (http://www.bbb.org/). I don't think claims against NI for this are unwarranted, I'll be filling one out shortly.

 

I think it's time to quote myself from the first page of the thread:

Note the last paragraph of my quote. tripjack- consider this a warning.

I'd advise you all to reread the forum rules:

http://www.native-instruments.com/forum/rules.php

ew

 

Fine, ban me, see if I care. It's not like anyone at NI is looking to actually provide any HELP or INFORMATION on this. My only reason for being here it to do what I'm doing because NI has chosen to ignore it's users, I don't (and never in a million years would) use the NI forums for any actual help, because NI doesn't know how to provide any. Not to mention, I would never, ever, in a million, billion, gazillion years buy an NI product ever again, so other than for this specific purpose, these forums are useless for me. Aren't you ashamed that users have to go to these lengths even to get a response? And you quote yourself from page one of this thread... LOL! From AUGUST OF LAST YEAR! Oh my goodness, the ineptness knows no bounds.

Thanks for the confirmation that going to the BBB is definitely the way to handle this issue, the fact that the ONLY contact your company is willing to provide on this issue is threats on further alienating customers is quite a step in the wrong direction and only strengthens my resolve to make sure NI suffers for this debauchle as much as possible. Seriously, I really hope you all go out of business and lose your jobs due to this, that's how badly I feel I've been treated, and apparently NOBODY AT NI CARES. You took my money and you ran for the hills, enjoy dealing with the BBB, a class action suit may not be far behind.

And no, you wouldn't be booted or banned from the Digi forums for this, i've been on there for 10+ years and apparently unlike NI, they actually allow folks to point out their shortcomings on their forums (even in an extremely rude and disgruntled manner such as this one). They only thing Digi gets uppity about is if you talk about cracked or hacked software or start a PC vs. Mac thread. You're welcome to flame, poke and make fun of me as much as you want for my attitude, but if you are seriously going to ban me because I'm upset at the way your company has treated me and hundreds of other users? Ohhhhh boy, go right ahead my friend, just know I'm printing this whole thread out first to use as part of my submission.

 

You haven't read this thread, obviously.

1) I'm not a NI employee- it's not my company
2) If you'd read the rules as I asked you to do, you'd notice that the forums are not meant for technical support.

As I pointed out earlier in the thread- if you want to do something constructive, call or write NI and Digi (might as well throw Apple in there as well). Making a scene here is going to have basically zero impact.

Oh- and have fun with your submission =)

ew

 

Thanks, will do. And yeah, I did read the thread, back in August when it first started. Then I came back 7 months later and there was no progress. What a joke.

So sad that NI doesn't even moderate their own forums. So basically they're not even interested in knowing what their customer base things of them or their products. They're even worse than I thought. I'll have to add that to my report. Let's see, don't respond to emails, have no contact phone number and don't read their own forum - NI is just awesomeness in a boxx

Sooooo sad. I feel for you buddy, hope you find a new job soon.

And if the forums aren't meant for technical support or product info, what are they for exactly? Dang, I'm seriously falling out of my chair laughing at how completely f'd up this all is. I'll leave you alone now, BBB submission almost done

 

Hello? If I'm not an employee, how can this be a job?

Users helping users.

Have fun...

ew

 

ew....

Can you please talk to NI developers and report the "progress" back in here - Not for my own sake because Im outtahere but for others who cant use your software anymore.

Mr Threadstarter.

 

To the moderator EW: Now things are more clearer to me as i've read through your posts. As far as i understood you are NOT an NI employee but you work as a moderator in this forum. For me as a user, login in here and seeing the banner, logo and navigation from NI on top of this forum, i've expected to find also someone from NI in here watching what is going on. In every other forum i am a member of this is usually the case, or the forum is clearly designed differently from the manufacturer corporate identity. From a customer service perspective a forum where users can write (and complain) about the products, this is an invaluable resource for feedback and a huge chance to improve the products based on this feedback. Apparently NI does not work that way.

Since i was a forum moderator myself years ago, your reaction to this posts where more or less the complete opposite on how this should be handled. Threathening users and pointing to the forum rules will only upset users even more.

And pointing to a vague statement like "Native is working closely..." is not the best idea, since this "working closely" is lasting way too long, and that's the basic fact that users complain about here, for the right reasons.

You asked what we did not understand about this statement ? How about "as soon as possible..." ? How soon is soon for NI ?

But as you said, since NI is not monitoring this forum and obviously you are also not forwarding any feedback to NI, there is really absolutely no point in going on with this thread. I (and many others) did write to NI support more than once and got the same lame statement back.

And please don't try to blame Digidesign or even Apple for the incompatibility, that's too easy. Every other company that develops instruments and plugins for a platform and DAW face the same issues. The difference is how fast they handle it. I use dozens of plugins from different companies and all of them released shortly after the launch of OSX 10.5 and later ProTools 8 new versions that worked, none of them where acting so bad like the NI products.

So for my part this is my last post, why keep on when nobody that matters listens to this ? As said, i am replacing every NI product with something else and so far i am very satisfied with it.

Good luck to the others.

 

Complaints are one thing- I've left this thread open for five months, haven't I? In my opinion, tripjack crosed the line from justified compaints to inflammatory posting; hence the warning.

If you go throght my posts in these forums, you'll find that I issue warnings very rarely (besides for crossposting)- maybe six times in the four and a half years I've been moderating here. I only do it when I see the thread possibly spiraling out of control.

You have maybe thirty people working on code for a dozen apps over two platforms, with three plugin formats. If it were an easy fix, don't you think it'd be done already?

Maybe because that's all there is to say about it at this time?

How many of them have the product range of NI spread over both platforms? When you have a company that's been existing as long as NI has (which is a long time in the audio software world), you have legacy code bases in a lot of your products. And, sometimes getting these to work correctly with new developments calls for a massive rewrite of sections of the code. Then, you have to see if the changes you've made affect the other formats and platforms- usually, it will.

Your choice...

ew