Native Instruments YOU HAVE THE WORST CUSTOMER SERVICE DEPARTMENT EVER

I bought a used Mikro off Amazon through some second hand shop. I have the CD/serial, the Mikro, and everything else. I can not register this product because it was registered to a previous owner (fair enough). So Native Instruments emailed the previous owner to ask that person to release their serial number over to here. This person has not replied back.

Native Instruments goes on to tell me that I have two options, I can either wait till this person replies back (if ever), or take my time and money and ship it back to the place I bought it from, for a refund. Isn't that the most absurd ****? I have EVERYTHING I need to run this gear in my possession yet they don't even want to generate me a new serial because they are so afraid to hand that serial over to me because the original owner might call in and complain (which they could EASILY had that serial back over to that person).

I have provided a photo of the invoice and the cd/serial. This Mikro was shipped out of Florida. I live in California.

Native Instruments makes me feel as though I stole this from some individual and drove across the country.

Any other company with common sense would just generate me a new serial.

This company has NO common sense.:angry:

 

Probably not the best place to air your grievances. Most people on this forum aren't very sympathetic in these kind of situations and will probably tell you that it's not NI's fault and you should contact/blame the guy who sold it to you.

 

The product is the serial and what is being sold. If someone sold you a product illegally or did not remove the serial that is their fault and responsibility not Native Instruments. They can't just give out new serials every time
this happens (it happens a lot) Your protection from this is to buy new. If you purchase used you are taking a risk and responsibility. The deal is between you and the seller since you did not buy from Native Instruments. It sucks you got gypt or that the seller is not doing what they are supposed to but that is the sellers fault not NI.

 

Exactly.

 

Buyer beware


That being said some idiot sold me a edu copy of Ableton Live....they honored it, good guys

 

It wasn't bought directly from the individual. It was a legit sell bought through a legal shop off Amazon.

Just because this person hasn't replied back doesn't mean they dont want to give up the serial number. They just aren't able to get a hold of them. Maybe he is dead? Maybe he is moving?

 

What does legal mean in this situation? The product was used and the seller should have removed the serial from his account PRIOR to listing it, let alone prior to shipping. Was he dead before shipping? NI did not make a dime off this transaction and it is not really their business. They were nice enough to contact the seller on your behalf. Don't go off on NI for something someone else did wrong. You are being totally unreasonable to expect any software company to generate new serials to someone whenever it is not given through a used 3rd party transaction.

 

dude, you should definitely contact amazon. amazon's customer service is like the best in the world. they will bend over backwards to make their customers happy.

 

lol Sorry but this has nothing to do with common sense or NI's customer service department.

 

Damn Im having the same problem ... but i know the peron who sold it to me , hes still ignoring me

 

i dont think its absurb at all you were stupid enough too buy it second hand were theres a massive chance the serial isnt unregistered ..native have emailed the guy in question asking him to unregister it he hasnt replyd so they told you get your money back..that too me seems very fair ..

look at it from there point of view they must get loads of people trying it on all the time trying to scam fake codes for either stolen goods or for pirated software ..for all they know youve broke in the guys house stole his mikro and then your trying to use it or your trying to sell it on if youve paid by paypal or your credit card why dont you contact them instead of crying on here like a 5 year old...muppet:angry:
---

hes totally correct leagally the responsabilty is with the seller not native instruments if you bought it from native instruments directlly then yeah i can understand your anger but in this case your just a muppet whos been scammed get over it and wipe your tears..

the guys obviously ripped you off contact amazon..set up a dispute and in most cases amazon will refund you and then claim the money back from the guy in question thats if hes not using a temporary account.

or if hes not ripped you off the guy may be on holiday or hes died either way contact amazon

 

just call NI, they will do everything for you.
I had exactly the same problem, called them and within 2 minutes everything was solved. And the people at the callcenter are really easy too!

 

NI should deactivate the original owner...that'd teach him lol

 

Clearly I didn't break into someone's studio if it was shipped from Florida and I have an Amazon purchase order, invoice, and tracking number. Herp derp.

 

I don't think NI are that powerful.

 

if loosevillage has all the documentation i can't see why they aren't working with him? thats all i gotta say about that.

 

I found NI to be the complete opposite, they bend over backwards to help, this is Amazons problem not NI's get amazon to collect the thing and buy a new device from NI. NI ARE GREAT and I discovered that by experience when I had a problem and needed customer services help.

 

Any communication I've had with N.I has been fast and very helpful.

I've also found this to be the case for the guys at Overloud and dB Audioware.

(Just wanted to steer the thread towards a positive lol).

 

Yeah, they've always been helpful to me.
If the previous owner hasn't told NI he's sold the serial in writing then he still owns it. End of.
NI haven't made a cent out of the additional sale in any case. And their current customer is still the previous owner who has to honour the EULA he signed up for. A EULA that allows him to sell on his serial (which some companies don't allow you to do at all).

 

Loosevillage:

NI has a contract with the original or current registered owner of that copy of Maschine. A third party (you) cannot break that contract.

You have made a buy/sell contract with The Amazon.com marketplace vendor.. (not NI). Your vendor has seemingly failed in their obligations to deliver a viable product.. What you purchased is not "fit for use".

Your best path at this point is simply to return the product for refund through Amazon.. you will get your money and shipping costs refunded.

I can understand your frstration... but please direct it at the party who is screwing you up.. and that is not NI.. their obligation is to the current registered owner