New serial for 1.5

Hi..

Impossible to get the new serial ! And my elektrik piano is registered, I click on the right link, and I log in perfectly...

HELP !

 

Did you click on the "What's This?" link?

What happened when you did?

 

Yes ! I ask for the new serial !! But after log in, it answers that my product is not registred ! So I go on my registration page product and I can see my elektrik piano registered.

I made also the demands to the support, but they need several days to answer !!

 

I'm not getting you here...

If you have the new serial number, when it says it's not registered, click on next. The next window will allow you to enter your serial number. Click on next- done.

I'd reboot after that if I were you.

ew

 

I did it ! When I enter the serial of the EP box, it answers that this serial is not valid anymore. And in the start menu, it is written that for 1.5, I need a new serial, with a link to get it. So I follow the link and it says my product is not registred. But it is !

 

I still don't get you...

The serial number comes in an e-mail; at least it did here.

Maybe this will answer your question;

http://www.nativeinstruments.de/index.php?id=ep15update_us

ew

 

Still like my product is not registered...

 

Hi all,

the online request link for the serial is for Komplete 4 users only as stated in the HTML info.

Elektrik Piano 1.0 users who activated after September 12 will get a coupon
via email. If for some reason you did not get a coupon but you think that
you qualify, please contact us via this form:
http://www.native-instruments.com/index.php?salesuppfrm_us

EP 1.5 KSDs for Kore 1 will be released shortly. We will post a sticky in this forum once they are ready!


best,
Markus